What are the responsibilities and job description for the Technical Advisor position at Global Finishing Solutions, LLC.?
The Technical Advisor is the trusted expert for solving complex spray booth challenges, applying advanced troubleshooting, maintenance, and service expertise to keep customers operational. Beyond technical support, this role strengthens technician capability through training and knowledge transfer, while collaborating with Leadership on strategic initiatives that enhance product serviceability, elevate field performance, and deliver exceptional customer experience.
What Success looks Like
- Provide expert guidance and actionable solutions for technical issues.
- Author, review, and refine service documentation, processes, and diagnostic tools.
- Travel to customer sites to support field technicians with complex product troubleshooting.
- Partner with Leadership to shape service standards, training programs, and best practices.
- Lead hands-on training for equipment startup, maintenance, and service.
- Audit field technician performance, delivering feedback and actionable recommendations.
- Identify and recommend alternative components and replacement strategies.
- Collaborate with colleagues and stakeholders to solve challenging technical problems.
- Coordinate internal and external resources to ensure timely resolution of customer issues.
Qualifications That Shine
- Associate’s degree in a related field with 7 years in field service, technical customer service, or engineering—or equivalent experience (2 years of relevant work per year of schooling).
- Proven track record of training, mentoring, and evaluating remote team members to boost performance.
- Skilled at identifying and driving initiatives that deliver real business impact.
- Strong problem-solving skills to tackle field-reported technical issues and implement effective solutions.
- Experienced in leading cross-functional projects and collaborating across teams to achieve results.
Why You’ll Love Working Here
- You’ll Be Empowered – You’ll have autonomy in your role, supported by a team that trusts your judgment
- You’ll Grow With Us – We invest in your training, development, and long-term career path
- You’ll Be Rewarded – Competitive pay, performance incentives, 401(k) with profit sharing, and great benefits
- You’ll Make a Real Impact – Your work supports businesses across North America and shapes the future of finishing technology
- You’ll Join a Great Team – We’re growing fast, we value collaboration, and are committed to your success
About GFS
Global Finishing Solutions is the leading manufacturer of paint booths and finishing systems serving automotive, aerospace, industrial manufacturing, marine, military, rail, trucking, and wood finishing markets. We specialize in building custom solutions that meet each customer’s unique needs—and we do it with a team that thrives on collaboration and innovation because we're different.
What makes us different is our unwavering commitment to our core values of family, respect, partnership, improvement, and integrity. We are a family-oriented organization that still values the little things, creating a workplace where you can thrive, fairness guides every decision, and collaboration drives shared success. Small town in spirit but big-hearted in impact, here you’re not just joining a company—you’re joining a team that grows together, celebrates together, and builds lasting value together. That’s the difference. Join us.
Apply now at www.gfscareers.us
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GFS is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from all backgrounds. Veterans, women, and minorities are especially encouraged to apply.
