Vendor Relations Representative

Position Summary:

Responsible for recruiting vendors, maintaining strong relationships, and assuring compliance with competitive urgency. Uses effective communication skills to deescalate Vendor concerns and work closely with all company departments.

Position Responsibilities:

• Handle proactive and reactive Vendor recruiting needs.
• Maintain relationships with current vendor base to support the business.
• Remain detail oriented with the ability to interpret technical information.
• Educate new recruits on our current business practices and obtain compliance documents.
• Collect Vendor territory, skills, and rates. Ensure all information is complete and updated within our database.
• Assist our clients located within malls by providing Mall Maintenance their necessary compliance documents.
• Receive and handle incoming calls from Vendors with complaints or concerns. Compile research based off their comments and provide resolutions.
• Diffuse escalated vendor situations and offer ongoing support and training.
• Complete reports and negotiate vendor rates based on data analysis.
• Assist management team with Vendor scorecards and provide vendor feedback as needed
• Manage special projects and miscellaneous tasks to completion
• Handle work tasks in priority order based on daily game plan provided by the Team Leader or Assistant Manager.

Skills and Experience:

• Customer service experience required
• Time management and attention to detail
• Ability to multi-task in a fast paced environment
• Innovative thinking and analytical skills
• Strong team player
• Motivated self-starter
• Excellent written and oral communication skills
• Proficient in Microsoft Office, advanced Excel skills