Account Coordinator

WHO WE ARE
We’re Global Facility Management and Construction, an innovative and groundbreaking organization launched initially out of a studio apartment in 2004 and now grown and expanded to a staff of 160 tasked with building and managing some of the most interesting and innovative properties throughout the continent.

We’re looking to build the best team in the biz, and we’re actively seeking high performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can’t resist a challenge.

We strive every day to build an inclusive, equitable, dynamic, and engaging culture. We offer a rich and full suite of benefits and perks, from paid holidays and awesome team building activities to summer barbeques and celebrations, and of course our employee appreciation program. As far as traditional benefits, we offer excellent health and dental coverage, life insurance and 401k, and of course a compelling PTO program.

Think you’ve got what it takes? Join our dynamic and engaged team today!

What You’ll Do – Position Summary:

On a daily basis, you will be responsible for work order follow ups. You will coordinate, schedule, and manage client work orders while also communicating with vendors on service needing rendered. This position will work alongside Account Managers to ensure service and completion of work order is to the client’s standard. There may be times when you will be handling work below or above your position based on your individual abilities. Often you will float between teams as needed to help with business needs. This person will work with a sense of urgency to handle follow ups timely and escalate as needed.

Responsibilities:

• Completion of daily assigned work order follow ups; create new follow ups for self or team.
  • Full ownership of work orders and client accounts with the ability to handle client requests through to completion
  • Ability to handle multiple tasks simultaneously with a sense of urgency and excellent attention to detail.
  • Understand vendor pricing and vet for the correct scope/rates.
  • Follow up with vendor(s) as needed for details/negotiation.
  • Confirm completion of service appointments with vendor & client; close tickets properly to prevent potential discrepancies.
  • Handle and manage landlord or mall/retailer management issues.
  • Ability to evaluate work order situation and escalate as needed or unable to make progress with a client/vendor issue.
  • Ability to be creative in problem solving, especially for aged work orders.
  • Understand views and cubes to develop time management and accomplish daily/weekly goals.
  • Use of Third-Party Technology (3P) sites to update client as needed through life cycle of work orders.
  • Ability to properly communicate with clients on work order progress. As well as ability to establish and maintain relationships with vendors & clients.
  • Communicate to direct supervisor if workload is overwhelming, assistance is needed, or workload is low and can assist with others’ follow up.
• Creation and submission of client proposal.
  • Ability to successfully qualify costs. As well as being able to negotiate with the vendor to maximize margins.
  • Understand client rates; what is considered outside contracted rates in order to maximize margin and prevent future discrepancies while reviewing any quote submissions.
  • Send for approval based on process (dollar amount/margin).
• Ability to take ownership of limited work orders for lower volume clients.
• Ability to read, understand and filter in Excel.
• Team/Dept/Company player, one for all and all for one mentality.
• Perform other related duties as assigned, including working occasional holidays, weeknights, and weekends.

Skills & Experience:

• One year of experience working in a fast-paced office environment.
• Time management: The ability to meet deadlines prioritizes, organize, and manage multiple projects.
• Work well independently and as a team member in a fast-paced office.
• Ability to exercise flexibility, initiative, and good judgment.
• Attention to detail.
• Strong customer orientation and communication skills.
• Proficient understanding using Excel, Outlook, and Internet research tools.
• Bilingual a plus
• High School/College experience or related industry experience a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day.  Reaching above shoulder heights, below the waist or lifting as required to file documents or stored materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

Work Environment: The work is performed in an office setting. The noise level in the work environment is moderate.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job changes.

Global Facility Management & Construction Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $20 - $23