MECM Engineer

The GES DES (Defense Enclave Services) team is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and GES is seeking an Azure UEM InTune/MECM System Administrator to work at Ft. Meade, MD.

PROGRAM SUMMARY: 
The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions and program elements under the direction of DISA’s Fourth Estate Network Optimization program office.   

 CLEARANCE REQUIREMENT:  
•Must hold an active Secret security clearance. (US Citizenship required)

 PRIMARY RESPONSIBILITIES:

• Operate,maintain, validate, troubleshoot, and resolve issuesassociatedAzure UEM MECM andInTuneproduction environment.
• Patching ofservers & workstations from Azure and On-Premises MECM/SCCM.
• Assistin the management of Global Policy Objects throughInTune
• Provide first-line support for Microsoft Intune-related queries and issues, including device enrollment, configuration, and compliance.
• Troubleshoot Intune-related problems on various devices such as laptops/ desktops with Windows, iOS, and Android services.
• Assistend-users with Intune-related tasks, such as application deployment, policy enforcement, and remote wipe.
• MonitorIntuneconsolefor compliance violations andtakeappropriate actionsto remediate issues.
• Collaborate with other IT teams to resolve escalated Intune-related incidents and problems.
• Develop andmaintaindocumentation, knowledge base articles, and training materials for Intune support.
• UEM Migration of machine and Task Sequence buildout
• Intune CMG connection / Maintenance
• Remotely log into the end users' endpoint (desktops and/or servers)in order toperform technical software configuration, rebooting (All rebooting is scheduled and should not be handled by the MECM engineer and can be removed), and other actions. 
• Provide support implementation,troubleshootingand maintenance support. Rapidly distinguish isolated user problems. 
• Guides strategy, engineering, design, and project management of multi-user computer platforms.
• Troubleshoots and resolves complex infrastructure hardware and software problems for multi- usercomputer platforms.
• Installs andmaintainsinfrastructure hardware and software.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to complex technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technicalassessmentand process improvement initiatives. 
• May Mentor junior teammates (in problem resolution activities andresolvesmore complex technologyissues.)
• Possesses a detailed knowledge of various technologies anddemonstratesthe ability toleverageand appropriately integrate those technologies within the current environment.
• Balances technology integration alternatives andrecommendsaction with consideration to both technical efficiency and effectiveness.

 
BASIC QUALIFICATIONS:

• Bachelor’s degree and 12 years of experience;additionalyears of directly applicable experience may be accepted in lieu of a degree
• Must hold an activeSecurity CECertification
• Experience with Scripting/Automation using PowerShell or other scriptinglanguages.
• Experience using SCCM, MECM,Intuneand a thorough understanding of co-management.
• Windows 10 and 11 Provisioning: Design and deploy Windows 10 and 11 provisioning processes using Intune Autopilot.
• Management of group policy objects. 
• Demonstrated experienceutilizingbest practices for creating, testing, deploying, and managingGPO’sin an Azure Intune environment.
• Experience troubleshooting issues in a growing environment.
• A consultative/advisory mindset with the ability to design.
• Experience in troubleshooting application issues invirtualizedenvironment.
• Incident Management, Problem Management, Change Request Management.
• Collaboration with the team in implementingnew technologyinitiatives,standardsmajor changes or upgrades to production environments.

Preferred Qualifications:

• Previousexperience managing mobile device configurations and app deployments using Intune.
• 5 years of well-rounded IT experience, preferably in a large enterprise environment.
• Familiar with the Azure Cloud environment
• Azure Administrator Associate (AZ-104certification)