What are the responsibilities and job description for the Contract Technology Consultant – SAP & AI position at Global Electronic Services?
Job description:
Location: On-site
Engagement Type: Contract
Duration: 3–6 months (with potential extension)
Compensation: Competitive, based on experience
About the Role
We are seeking a Contract Technology Consultant with strong expertise in SAP systems and applied AI solutions to help modernize and optimize our business technology processes. This role includes evaluating and implementing AI-assisted process, phone and communication solutions to improve call handling, customer experience and internal efficiency.
The ideal consultant is hands-on, practical, and business-minded—someone who can bridge the gap between operations, IT, and leadership while delivering real, measurable improvements.
Key Responsibilities
- Evaluate the existing SAP environment and business workflows to identify optimization opportunities
- Configure, customize, and enhance SAP modules, reports, integrations, and automations
- Identify, recommend, and integrate AI-driven process, phone and communication solutions, including:
- AI call assistants or virtual receptionists
- Call routing, transcription, summarization, and sentiment analysis
- AI tools to support customer service, sales, and call center efficiency
- Implement AI solutions that assist with inbound and outbound calls, customer inquiries, and internal communications
- Recommend and deploy tools for process automation, workflow optimization, and system integration
- Collaborate with internal stakeholders to translate business needs into technical solutions
- Develop documentation, SOPs, and training materials for implemented systems
- Provide guidance on best practices for system scalability, data integrity, security, and compliance
Required Qualifications
- Proven experience as a Technology Consultant, Systems Consultant, or SAP Consultant
- Strong working knowledge of SAP (ERP/CRM configuration, workflows, reporting, integrations, or customization)
- Hands-on experience implementing or advising on AI solutions, including automation and AI-assisted communication tools
- Experience integrating AI-powered phone systems, call center tools, or customer communication platforms
- Ability to analyze existing processes and recommend scalable, cost-effective improvements
- Strong communication skills with both technical and non-technical stakeholders
- Experience working in a contract or project-based consulting role
Qualifications
- Experience with ERP/CRM optimization, system migrations, or digital transformation projects
- Familiarity with AI platforms, voice AI, automation tools, or low-code/no-code solutions
- Experience supporting call centers, customer service teams, sales teams, or operations-heavy environments
- Prior experience training internal teams and creating technical documentation
Work Location: In person only