Call Center Customer Service Specialist

Call Center Customer Service Specialist
Location: Buford, GA
Company: Global Electronic Services, Inc., Buford, GA
Job Type: Full-Time, 3 position
Shift: Monday – Friday ,8AM - 5PM (2 positions) and 9:00 AM – 6:00 PM m(1 positions)

About Us:

Global Electronic Services, Inc. is a leader in industrial electronic, motor, and hydraulic repair. We take pride in providing exceptional customer service and technical support to a wide range of clients across multiple industries. Our fast-paced environment requires a strong team player who thrives under pressure and is committed to delivering high-quality service.

Please Note: This is an onsite position and does not offer work-from-home, hybrid, or remote options.

While retail experience is valuable, it is not the type of experience we are seeking for this position. We are specifically looking for Call Center Specialists with experience handling a high volume of inbound calls and emails in a fast-paced environment.

Candidates should be comfortable managing frequent customer interactions while maintaining professionalism, efficiency, and excellent communication skills. We use Excel, Microsoft Outlook, SAPB1, and an internal CRM.

Job Summary:

We are seeking a Customer Service Specialist who is highly motivated, detail-oriented, and capable of thriving in a fast-paced environment. The ideal candidate will have exceptional multitasking skills, the ability to de-escalate calls with professionalism and empathy, and a strong commitment to resolving customer issues efficiently.

Responsibilities:

• Answer incoming customer calls and emails in a timely, professional manner
• De-escalate calls and resolve customer complaints effectively and empathetically
• Provide updates on repair status, shipping details, and order information
• Work collaboratively with internal departments to resolve customer concerns
• Maintain accurate records of customer interactions and service issues
• Follow up with customers to ensure satisfaction and issue resolution
• Multitask efficiently while managing a high call and email volume
• Maintain knowledge of company services, warranty terms, and shipping policies
• Support sales and service teams by providing customer feedback and insights

Qualifications:

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred
• 3 years of customer service experience, preferably in a call center or technical environment
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure or escalated situations
• Excellent time management and organizational skills
• Ability to multitask and adapt quickly in a fast-paced environment
• Proficient with Microsoft Office and CRM systems (experience preferred)
• SAP experience is a plus, but not required

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Opportunities for growth and advancement
• Supportive and collaborative team environment

Join a company where your communication skills and customer-focused mindset make a real difference every day.

Global Electronic Services (GES) was founded in 2000 and has built a reputation as the nation's leading provider of industrial electronic repair services. We help manufacturers minimize downtime by repairing complex, hard-to-service, and obsolete industrial electronic equipment.

GES operates in Buford, Georgia, and Euless, Texas to deliver industry-leading technical expertise, exceptional quality, and rapid turnaround times to customers across North America. Our commitment to innovation, operational excellence, and customer satisfaction has made us a trusted partner for companies that rely on critical industrial automation equipment to keep their operations running.

Website: https:\\www.gesrepair.com
YouTube: Global Electronic Services