What are the responsibilities and job description for the Carrier Analyst position at Global-e?
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.
A Carrier Analyst oversees and optimizes the global transportation of parcels, ensuring efficient, cost-effective, and timely delivery across international markets. This role involves managing relationships with international carriers, negotiating contracts, and coordinating logistics to meet company objectives and customer expectations.
- Develop and maintain strong partnerships with international carriers to enhance operational efficiency
- Oversee the end-to-end process of international shipments, including scheduling, and tracking, to ensure timely and accurate deliveries
- Regularly assess carrier performance using key performance indicators (KPIs) such as on-time delivery rates and customer satisfaction metrics, implementing corrective actions as necessary. You will be responsible for managing one or more of the carrier exception reports that Operations receives daily.
- Ensure all international shipping activities adhere to relevant laws and regulations, including customs requirements, import/export controls, and hazardous materials handling.
- Work closely with internal teams such as sales, customer service, and tech support to align shipping strategies with overall business goals and customer expectations.
- As part of the Operations team, you will be required to attend a regular departmental meeting where you will be asked to input.
- We discuss the weeks prior events.
*We discuss new ideas /ways to drive efficiencies.
*We help each other.
*identify/investigate root causes of reoccurring issues & assist to deliver solutions
- Support/assist Ops to answer internal stakeholders/merchant enquiries in line with procedures
- A minimum of 3 to 5 years in logistics, with a proven experience in international logistics or carrier management, with a strong understanding of global shipping operations and regulations.
- Excellent written communication skills in English.
- An open mind and a proactive, 'can-do' attitude.
- Ability to handle a high volume of work with speed, accuracy, and efficiency
- Additional language skills are advantageous.
- Advanced troubleshooting and multitasking ability
- A strong focus on addressing and resolving customer issues
- Flexibility in approach and work environment.