What are the responsibilities and job description for the Application Support Engineer position at Global-e?
Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
We're looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.
This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.
The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.
Responsibilities:
- Working closely with our Engineering team and other departments in the company.
- Addressing and debugging technical issues.
- Handling escalations and resolving complex issues from customers and internal teams.
- Expanding knowledge management and mentoring junior team members.
- 5 years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
- Understanding of application support methodologies and incident management processes
- Familiarity with debugging tools, log analysis, and production support
- Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
- Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
- Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills
Preferred Qualifications:
- Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
- Experience with REST APIs and troubleshooting JSON/XML payloads
- Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI-assisted development tools such as Cursor.
- Hands-on experience with scripting and automation using PowerShell, Python, and JavaScript.
- Experience working in e-commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction-based systems.
This a hybrid role from our Atlanta office with a 3 day in office policy.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family