Sr. Manager of Maintenance Control Center - A

JOB DESCRIPTION

TITLE: Sr. Manager of Maintenance Control Center - Assistant DOM

REPORTS TO:    Director of Maintenance 

OVERVIEW:

The Sr. Manager MCC / Assistant Director of Maintenance (Assistant DOM) is responsible for the supervision, coordination, and control of all aircraft maintenance activities during active operations, ensuring the aircraft are maintained in accordance with Company policies, FAA regulations, CFRs, OEM maintenance programs, and safety standards.

This role serves as a key leadership position within Technical Operations, providing operational control, maintenance oversight, regulatory compliance, and real-time decision-making for in-service aircraft. The position acts as a primary interface between Maintenance Control, Dispatch, Quality, Materials, Planning, and Executive Maintenance Leadership.

The role holds the authority to remove aircraft from service for safety or maintenance program concerns and ensures continuous airworthiness and operational reliability.

SKILLS AND QUALIFICATIONS: 

• Minimum 5 years of combined Line Maintenance and/or Heavy Maintenance experience 
• Minimum 2 years of Maintenance Control experience 
• Minimum 3 years in a supervisory/management role in the Maintenance Operations environment 
• Valid FAA Airframe and Powerplant (A&P) Certification.
• Proven leadership, motivational and organizational skills 
• Working knowledge of the Airbus A320 family aircraft 
• Demonstrated knowledge of airline maintenance operations 
• Demonstrated ability to plan, organize and administer/delegate responsibilities to subordinates as required.

DUTIES AND RESPONSABILITIES:
 

• Continually design/implement action plans to reduce maintenance related delays and cancellations.
• Create/administer/manage the department’s work schedules including managing/approving vacations, monitoring sick time and absences.
• Maintain department goals, performance objectives and training (including recurrent training) of all Maintenance Control personnel. 
• Single point of contact for the Manager of Maintenance and VPTO/DOM regarding daily operations. · Effectively monitor and manage the MEL/CDL/NEF process for accuracy. 
• Maintain all One Time On-Call Maintenance documentation for each event, including all FMIS entries as required. 
• Ensure the requirements of On-Call and One Time On-Call Maintenance are performed per the requirements of this manual.
• Ensure timely audits of all completed overnight work documents and facilitate timely corrections of all noted errors as required. 
• Administer and manage all departmental self-audits. · If so directed, participate in the Reliability Board Meeting. 
• Complete in a timely manner all other duties assigned by the Manager of Maintenance or VPTO/DOM. 
• Document and prepare daily progress reports and maintenance logs. · FAA Certificated Mechanic possessing Airframe and Powerplant ratings 
• Plan, organize, direct, coordinate, control and influence a multi-functional organization for Maintenance Control to ensure activities are accomplished in accordance with Company policies, FARs, Company and OEM Maintenance Programs and other governmental regulations. 
• Coordinate and administer timely ordering and shipment of aircraft parts and equipment to support out of service aircraft. 
• Has authority to remove any aircraft from operational service for reasons of safety or issues with the Maintenance Program
• Monitor aircraft status, taking appropriate action when maintenance problems arise or when it 
• is anticipated that daily operations will be affected.
• Coordinate with the Dispatchers concerning MCC/OCC issues and maintenance problems 
• that affect releasing of aircraft.
• Ensure maintenance assigned the correct checks for the overnight aircraft and coordinates 
• with the Dispatchers on the checks required during the day operation.
• Monitor, report and maintain TRAX for Company maintenance operations.
• Monitor and control all Maintenance Reliability Reports provided by MCC personnel.
• Evaluate Technical Operations procedures for effectiveness and recommend revisions as necessary by completing a Management of Change (MOC) per MPP 11.123
• Supervision of assigned personnel, ensuring the dissemination of company policy and procedure changes
• Ensure each assigned employee is safety conscious and is aware of and follows safe work practices and habits
• Advise the Materials Administrator regarding necessary additional items, components, or assemblies, which should be purchased for stock or aircraft improvement
• In conjunction with the Chief Inspector, ensure that AMTs have been trained, approved, officially designated and certificated to accomplish Airworthiness Release and “RII” duties.
• Ensure that AMTs have proper authority to perform engine run-up and taxi operations

OFFICE HOURS AND SCHEDULE:
 

This is a full-time, on-site position based in Miami, scheduled Monday through Friday during standard office business hours. Occasional travel may be required based on operational needs, including aircraft recovery, audits, or special maintenance events. Flexibility is required to support irregular operations, AOG events, and maintenance escalations as needed.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 

Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.