What are the responsibilities and job description for the Customer Service Specialist position at Global Crossing Airlines?
Job Title: Customer Service Specialist
Reports To: Director, Customer Service and Catering
Location: MIA Headquarters
Overview:
GlobalX is seeking an experienced Customer Service professional to assist its sales team with the coordination of ad-hoc charter flights. This position will be responsible for interacting with all clients in an efficient, friendly, and professional manner.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Provide support to the Charter Sales Department through preparing quotes for all charter services, replying to customer inquiries, and maintaining the oversight of the contract.
- Primary point for planning, communicating, and executing the day-to-day operations of charter flights.
- Communicate clearly and effectively with external stakeholders (clients, brokers, etc.) to understand their operational charter needs.
- Ensure boarding passes and bag tags are sent to ground handlers as needed.
- Communicate efficiently with internal stakeholders (OCC, Sales, and Management etc.).
- Loading, updating, and controlling customer manifests, seat assignments and capacities.
- Responsible for ensuring that all the items detailed on sales contracts are executed.
- Work with ground handling department to coordinate details per contract.
- Inform internal departments of flight details pertaining to the weekend operation, with specific customer details, bus info and flight information.
- Work with ground handling department to coordinate details per contract.
- Ability to work on demand for last minute and high-profile requirements.
- Other duties as assigned by the Director of Sales/SVP.
SKILLS AND QUALIFICATIONS:
- Excellent interpersonal, verbal, and written communication skills
- Previous Customer Service or Account Management Experience desired.
- Excellent command of the English language.
- Highly detail oriented with excellent organizational skills.
- Must be a team player with flexibility to perform different roles and assist others when necessary
- Strong analytical skills.
- Excellent computer skills.
- Demonstrated ability to effectively manage multiple concurrent projects, make decisions and meet deadlines.
Work Schedule: This position primarily follows a Monday through Friday schedule. However, due to operational requirements, occasional weekend work may be required to support and monitor flight operations and customer contracts. Schedule adjustments will be communicated in advance whenever possible.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.