What are the responsibilities and job description for the Human Resources Assistant position at Global Contact Services?
Human Resources Assistant for Global Contact Services
Position Description Summary:
The HR Assistant- position requires an individual with knowledge and understanding of the organization’s benefits programs, payroll and overall department administrative tasks. The position requires diligence in data entry, reporting, and follow-up in order to ensure compliance with local, state and federal regulations. The position reports to the Director of Human Resources. GCS uses ADP WorkforceNow. Candidates with experience on this platform preferred but not required.
This position would be 3 days on site in our Salisbury, NC location. The other 2 days would be remote (work from home). You must live within a 50 mile radius of Salisbury, NC. The company reserves the right to remove work from home priveleges at anytime base on client needs, performance or other.
Principle Duties and Responsibilities:
Benefits
- Ability to enter in benefits data accurately and efficiently, while maintaining the highest level of confidentiality.
- Maintain monthly, quarterly and annual reports for the department
- Assist Director of HR with internal auditing of benefit programs
- Conduct benefit orientation for new hires as needed
- Assist with open enrollment
- Work in conjunction with payroll department to ensure proper deductions for benefits
- Maintain partnership with benefits program representatives
- Quarter review of new and enhanced benefit programs for the organization
Payroll
- Enter new hires into the ADP payroll system.
- Assist onboarding team with assisting employee document input
- Complete payroll change forms, enter into the system.
- Complete payroll changes in ADP.
- Maintain monthly, quarterly and annual reports for the department
Unemployment
- Assist Jwith obtaining all required paperwork to respond to claims
- Develop checklist for supervisors and managers regarding preparation for unemployment hearings
- Assist in the facilitation for unemployment hearings for the ADP provided representative and the company’s first-hand witness
Administrative Duties and Record Keeping
- Diligence in all data entry
- Complete employment verification requests
- Complete termination documents
- Assist both internal and external customers with the highest level of customer service
- Assist in maintenance of department records and reports both manually and electronically
- Update and maintain employee information via the benefits systems
- Participate in administrative staff meetings and attend other meetings as needed
- Perform additional related tasks/duties as required and/or assigned
- Perform other special projects as assigned
Recruiting
- Assist recruiters with overflow of candidate interviews
- Train new recruiters in conjunction with existing recruiters
- Assist with reports as assigned by the Jr. Generalist
Skill Requirements and Definitions
| Skill Requirement | Definition |
| Written and Oral Communication Skills | Must have excellent written and oral communication skills, must be able to communicate detail to all levels of management and employees. Must possess the ability to draft full policies and procedures |
| Computer Literacy | Must have a working knowledge of personal computers and company issued computer programs. Must grasp the concepts of using the computer for internal and external correspondence as well as viewing and analyzing data. Must have knowledge and intermediate proficiency in Microsoft Word office suite. Must have knowledge and proficiency in online recruiting efforts. |
| Customer Service Skills | Must demonstrate superior customer interaction/customer service skills |
| Critical Thinking Skills | Must be able to resolve issues and problems brought by reporting employees or employees in general. Must be able to provide solutions to department problems or roadblocks. |
| Mathematical Skills | Must have proficiency in basic mathematical skills to complete various reports, analysis and government required documents as assigned |
| Listening Skills | Must have superior listening skills |
| Must be Confidential | Must be able to keep confidential information confidential. This is of the utmost importance in the department as well as the organization. All documents, computer screens, text messages, and the like that deal with company information shall be considered confidential. |
| Flexibility | Must be able to be flexible in regard to work schedule, changing policies and procedures, priorities and the like. |
| Detail Orientation | Must possess superior attention to detail. Must be able to provide documents to corporate employees without review knowing the information is correct |
| Problem Resolution Skills | Must possess the ability to resolve labor disputes, employee issues and departmental issues without assistance of management. |
Qualifications:
- Associate degree in a related field or equivalent combination of education and/or experience
- 1 year prior executive assistant or administrative role
- Intermediate knowledge of PC applications for word, excel, power point required; experience with ADP preferred
- Demonstrated written and verbal communication skills
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision.
Additional Comments:
This position requires contact with all levels of employees and therefore requires attention to adherence to the dress code policy, attendance policy, tardiness policy, confidentiality, and non-disclosure policy.
Salary : $18 - $22