What are the responsibilities and job description for the Contact Center Representative position at Global Connections To Employment, Inc.?
Overview
Remote Position - Candidate setting is remote; however, must be able to attend up to 12 weeks of training in Pensacola, Florida.
About Global Connection to Employment
Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country's largest private employers of persons with disabilities. Learn more at GCE.org.
Overview
REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis.
GCE Benefits
At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.
Role Requirements:
- One (1) year of experience in a contact center role preferred.
- Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).
- Must have strong attention to detail and organizational skills.
- Must be able to obtain and maintain a position of public trust security clearance.
- U.S. Citizenship is required per government contract.
Physical Requirements:
This job operates in a professional office environment. The physical demands described here are representative of those that a team member must meet to perform the essential functions of the job successfully. Flexibility related to work hours as project demands arise.
- Occasionally required to move or lift up to 40 pounds.
- Must be able to remain in a stationary computer position for extended periods.
- Must be able to use hands and fingers to type.
- Must be able to reach with hands and arms for using a computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location Requirements:
Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MA, MS, NC, OH, OK, RI, SC, TN, TX, VA, WA.
Compensation:
The compensation for this position is $18.28 per hour.
To Apply:
Interested applicants please visit https://gce.org/work-for-gce/overview/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.
Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED