What are the responsibilities and job description for the IT Help Desk - Technician position at Global Connections INC?
Description
Global Connections, a leader in the travel club industry, is looking for an experienced IT Technician to be a part of our highly motivated Technology Services team.
IN-OFFICE CORE HOURS 10:00AM - 4:00 PM
SALARY RANGE : $18 - $24 /HOUR
Our organization strives to deliver memorable travel experiences and service that win the loyalty of our customers. We have a Technology Services team to ensure the customer experience is seamless whether using our in-house created software or visiting one of our web sites. This position will provide you a variety of opportunities to expand your technical knowledge and keep you current with new technological trends.
The basic responsibilities of this position include design, installation and configuration of Microsoft based networks; maintain client security by establishing and enforcing appropriate policies; troubleshoot and resolve system failures and performance issues; provide appropriate communication to client and management; be a good representative of the company. Applicants must have excellent customer service, interpersonal, documentation, and project management skills.
Entry-Level Network / Server Technician
We’re a Microsoft-focused IT firm seeking an Entry-Level Network / Server Technician to join our team. You’ll gain hands-on experience supporting Windows Servers, Active Directory, Microsoft 365, and networking infrastructure in a fast-paced, professional environment.
What you’ll do:
- Support Windows Server, Active Directory, and Microsoft 365 (mailboxes, Teams, licensing).
- Troubleshoot desktops, laptops, and mobile devices (Windows 11 focus).
- Assist with basic networking tasks (IP addressing, VLANs, connectivity).
- Use remote access tools (RDP, VPN) to support end users.
- Learn SQL, IIS, and other enterprise technologies under senior guidance.
Requirements
What we’re looking for:
- Passion for IT and eagerness to learn.
- STRONG CUSTOMER SERVICE
- HAPPY! We want happy people to help happy employees!
- Familiarity with Windows environments (school, homelab, or work experience).
- Basic networking knowledge (IP, subnets, routing fundamentals).
- Strong communication and customer service skills.
- Certifications (A , Network , MCP) are a plus, not required.
Salary : $18 - $24