What are the responsibilities and job description for the Front Desk Supervisor position at Global City Hotels Inc?
Duties and Functions:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Assist G.S.A.'s with check-ins and check-outs, confirming all SOP's are being followed properly.
- Supervise Front Desk Agents' duties. Oversee complaint and request log.
- Confirm tracking of employee behavior.
- Authorize and sign adjustments over the limit. Complete understanding of emergency systems.
- Coordinate training programs for all Front Office employees. Supervise staff including hiring, training, and scheduling.
- Review and evaluate all department personnel in accordance with company policy.
- Handle guest complaints, react quickly, logging and notify proper areas to service guest.
- Research customer complaints and respond in a timely manner.Must be able to perform all Front Desk duties.
- Complete special projects in a timely manner as required for GM's or Executive Committee.
- Assist all complex cashiers with change in the absence of General Cashier.
- Supervise all maintenance problems with sleeping rooms, keeping daily logs.
- Log all phone problems, write work orders, sign receipt upon completion of work.
- All other duties assigned by management.
- Assist Accounting department with research of overdue accounts.Encourage growth of individual employees within the Company.
- Attend weekly staff meetings.
- Other duties as required.
Qualifications:
Education and Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Tools & Equipment: Calculator , Typewriter , PC, other office equipment.
Physical requirements: Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Work Location: In person
Salary : $20 - $30