What are the responsibilities and job description for the Network Management Operations Tech position at Global Channel Management, Inc.?
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Monitors reliability of network infrastructure and operating systems
on multiple platforms. Diagnoses and repairs problems. Usually requires a
2 year degree. 1-5 years of experience
Entry level scripting
experience in JavaScript, Perl, Python, or any scripting language,
developing ad hoc reports, or network maintenance tools.â€
Specialist,
Network Operations will provide 24x7 network management and analysis
for the FTTP voice and data network. Responsibilities include but are
not limited to:
Evaluation of FTTP network performance data
Trouble ticket management, OASIS flash management, & processing escalations
Identifying initial fault isolation including triage and technical support to CO and outside plant technicians
Participates
in staffing a 24 hour FTTP Network Management Center to ensure
customer satisfaction, network quality, and cost goals are met
Resolves network problems and outages and takes actions to improve network performance
Interact with National Operations, Network Operations and National Services to restore customer impacting conditions
The
candidate must be able to work any of the three shifts and rotate based
on needs of the business. Weekends, holidays, and overnight work may be
required. The candidate will demonstrate knowledge of TDM and VOIP
voice technologies, data related technologies including VOIP, broadband
networking, gigabit networking, and VOD technologies. Knowledge of basic
routing protocols and internal system tools (vRepair, IVAPP, TACACS,
INMS, OASIS, & MASTARS) is highly desired.
Must have Entry
level scripting experience in JavaScript, Perl, Python, or any
scripting language, developing ad hoc reports, or network maintenance
tools
Additional Information
$35/hr
temporary
Salary : $35