What are the responsibilities and job description for the Customer support position at Global Channel Management, Inc.?
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Customer Support Specialist needs 2-5 years Pharmaceutical experience.
Customer Support Specialist requires:
- Excellent People skills
- Analytical
- Advanced Excel Skills
- Proficient Business Objects
- Fast pace
- Quick learner
- Self-driven
- Bachelor’s degree preferred
Customer Support Specialist duties;
- Attend
business critical meetings to become part of the solution for any
issues that may arise and participate in cross functional team meetings.
- Lead or participate in Continuous Improvement Programs to
ultimately provide our customers with a high level of quality service. - Perform operational support for Customer Service management.
- Create
reporting to monitor the effectiveness of the organization by
determining operational metrics and reporting for service performance. - Monitor
and evaluate Customer Service Representatives (CSR) phone interactions
with Health Care Professionals (HCP), consumers, distributors,
pharmacies, etc. against established metrics and provide feedback to
supervisors for performance discussions with incumbents on an ongoing
basis.
Additional Information
$22//hr
12 months
Salary : $22