What are the responsibilities and job description for the IT Help Desk Technician position at Global Academy Of Technology?
Global Academy Of Technology is excited to announce an opening for an IT Help Desk Technician to join our dedicated team in Fort Washington. This full-time, remote position is perfect for individuals looking to start their career in the IT field within the higher education industry.
As an IT Help Desk Technician, you will play a vital role in providing technical support and assistance to our faculty, staff, and students. You will troubleshoot hardware and software issues, ensuring that our technology infrastructure runs smoothly and efficiently, which is crucial for delivering quality education. Join us in this rewarding position where your contributions will help enhance the learning experience at our institution. We offer a competitive salary range of $25,000 - $75,000 annually, commensurate with experience.
Responsibilities- Provide first-level technical support to users via phone, email, and chat
- Troubleshoot and resolve hardware and software issues
- Assist in the setup and configuration of new devices
- Document and track support requests in the help desk system
- Maintain and update technical documentation and knowledge base
- Collaborate with other IT team members on complex issues
- Educate users on best practices and technology usage
- Participate in training and development opportunities to enhance technical skills
- High school diploma or equivalent required
- Basic understanding of computer hardware and software
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Familiarity with Windows and Mac operating systems
- Customer service experience is a plus
- Willingness to learn and adapt to new technologies
Salary : $25,000 - $75,000