Front Desk Patient Concerige

Job Summary

Glint Dental Studio is expanding! We’re looking for a friendly, reliable team member to support front office operations in our brand-new, state-of-the-art office near Downtown Austin. We’re a boutique, non-corporate practice that values people—not quotas—and we pride ourselves on creating a supportive, professional, and fun environment for both patients and team members.

Key Responsibilities:

• Warmly welcome patients and provide an elevated experience from arrival through checkout
• Answer and manage phone calls, texts, emails, and patient inquiries professionally
• Schedule and confirm new patient, hygiene, restorative, cosmetic, Invisalign, and treatment reservations
• Maintain a productive doctor and hygiene schedule and proactively fill openings
• Verify dental insurance benefits and accurately enter benefit information
• Understand PPO benefits, deductibles, annual maximums, frequencies, waiting periods, and patient estimates
• Review treatment plans and confidently discuss estimated patient financial responsibility
• Collect patient payments, treatment deposits, and outstanding balances
• Accurately create invoices, post payments, and complete patient checkout
• Submit and follow up on dental insurance claims, EOBs, denials, and outstanding claims
• Follow up with patients regarding unscheduled treatment and continuing care
• Coordinate specialist referrals and necessary patient records
• Maintain accurate patient charts, financial notes, insurance information, and communication documentation
• Support new patients with forms, insurance information, parking instructions, and expectations prior to their visit
• Help maintain an organized, welcoming, and professional front-office environment
• Work collaboratively with doctors, hygienists, assistants, and management to keep the day running smoothly

Our Ideal Candidate:

• Previous dental front-office experience strongly preferred
• Comfortable with dental terminology and common dental procedures
• Experience with dental insurance verification and claims
• Confident discussing treatment costs and financial arrangements with patients
• Strong scheduling and organizational skills
• Excellent written and verbal communication
• Detail-oriented and able to identify and correct errors before they affect the patient
• Comfortable learning and working within dental practice-management software
• Professional, dependable, proactive, and solutions-oriented
• Able to provide exceptional hospitality while maintaining efficiency and accountability

What We Value

At Glint, the front office is much more than a reception position. This person plays an important role in the entire patient journey and the overall success of the studio. We value someone who takes ownership, anticipates what needs to happen next, communicates confidently, and understands that even the smallest details contribute to an exceptional patient experience.

If you have dental experience, enjoy connecting with patients, and thrive in a beautiful, detail-oriented environment, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $22.67 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Paid time off
• Paid training
• Referral program
• Uniform allowance

Work Location: In person

Salary : $23 - $25