What are the responsibilities and job description for the Customer Service Rep Trainee (Monday to Friday 6:30am to 3:00pm) position at Glidewell Laboratories and Careers?
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Customer Service Representative Role at Glidewell
Essential Functions:
- Completes and participates in all customer service training program curriculum and activities.
- Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
- Completes e-learning modules on topics related to dental terminology and morphology.
- Completes and participates in mock calls by applying information acquired from trainings.
- Incorporates feedback from training activities to improve performance.
- Completes assessments administered intermittently for evaluation of training curriculum comprehension.
- Participates in call center and production tours.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service and/or call center.
- Previous dental assistant (DA) or registered dental assistant (RDA) experience, preferred.
- Previous certified dental technician (CDT) or dental technician experience, preferred.
Pay: $21.00p/hr. with a monthly bonus of up to $400
Salary : $21