What are the responsibilities and job description for the Development Operations Manager position at GLIDE?
About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary
The Development Operations Manager helps to maintain and manage information flowing into and out of GLIDE's donor database, fundraising–related software applications, and systems. Along with entering and acknowledging gifts and donations, gift documentation, and running mailing lists and imports, this position will need to be able to manage and troubleshoot data-related and systematic workflow issues. Working primarily with Salesforce, Click & Pledge, and Apsona, they will manage a variety of processes and procedures in development operations.
Essential Duties and Responsibilities: - The development coordinator is a key member of Glide’s development team, providing essential operational support across all areas of fundraising
- Regularly help with financial reconciliation, provide gift documentation and support audits
- Manage daily gift entry and acknowledgement processes from a variety of sources using Salesforce, Apsona, and other applications; including mail merges, template updates, process improvements
- Maintain Salesforce donor database by entering contacts, gifts, actions, notes, and other data in a thorough and timely manner.
- Create mailing lists and upload data related to direct marketing program and others as needed
- Use and create reports, imports, and other tools to manage data
- Assist with the production of special tribute gift acknowledgments, special acknowledgements, and yearly giving summaries
- Respond to donor inquiries by phone and email to build and maintain strong relationships with supporters
- Ensure tracking and documentation of all changes to processes and procedures
- Proactively devise, improve and implement procedures to ensure timely, consistent, well-organized systems and operations.
- Assist in troubleshooting, updating of workflows, or other systems upgrades as needed
- Coordinate training on gift entry and Salesforce database policies and procedures to new staff in the department.
- Support budget, purchasing, and vendor-related processes as assigned
- Bachelor’s Degree
- 3 years’ experience in database management and fundraising operations.
- Experience working with CRM systems, ideally Salesforce; Advanced skills in MS Office (Word, Excel, Outlook).
- Knowledge of fundraising principles and gift processing.
- Experience processing and interpreting information and data desired.
- Strong understanding of fundraising, gift entry and development operations.
- Excellent organizational and time-management skills with attention to detail.
- Skilled in gathering and synthesizing information from many sources.
- Able to consistently produce accurate and professional work-product.
- Superior customer service skills and ability to interact and communicate with donors, volunteers, colleagues, and others .
- Ability to think analytically, take initiative, work independently to improve processes.
- Ability to prioritize and deliver high-quality work under tight deadlines while remaining effective and flexible within a fast-paced, highly fluid environment.
- GLIDE’s buildings are located in the Tenderloin neighborhood.
- GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.
- Ability to work on a computer and see details of objects at close range.
- Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
This is a full-time (40 hour/week), Exempt position. This role is covered by the collective bargaining agreement
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