Bi-lingual Case Manager I (Family Services)

Bi-lingual Case Manager I (Family Services)

CASE MANAGER JOB I DESCRIPTION

Company Name: Glide Community Housing, Inc.

Reports to: Program Manager

Directly Leads: None

Job Type/Hours: Full-time, Regular, Non-Exempt/40-hours per week

Hourly Rate: $33.16

ABOUT GLIDE COMMUNITY HOUSING, INC./SUPPORT SERVICES:

The Mission and program goal of Glide Community Housing, Inc. Support Services is to break the cycle of multi-generational dependency, poverty, and low self-worth by providing a safe and supportive home. Glide Community Housing strives to nurture healthy individuals, and community by offering on-site supportive services that foster overall well-being, improve quality of life in an environment of cultural integrity and diversity, and help individuals maintain stable housing. Our supportive housing complex was built from the vision of Reverend Cecil Williams to bring together Single mothers with children, persons with HIV/AIDS and those addicted to drugs under one roof, to build community through healing and understanding. Cecil Williams House continues to serve these varied populations to this day. The case manager II position will serve the Families and Children in the Section 8 Project based units (1,2-, and 3-bedroom units).

PURPOSE OF POSITION/POSITION SUMMARY:

Case Manager I will manage twenty-five households in a 52-unit subsidized housing complex The Case Manager operates in a flexible, collaborative, resident-centered social model responding to the daily and overall needs of the residential community. This person is responsible for generally working alongside families and the broader residential community. This includes their teams of support. The Case Manager primarily, but not exclusively, offers direct services, activities, and overall support specifically targeting families and children living in the Tenderloin.

This position operates in a “Service on Demand” model responding to the daily needs of the resident community. This person is responsible for providing direct services, support, and advocacy aimed at reducing resident/client risk for housing loss. Additionally, case managers will create and run a variety of groups, coordinate after school services, and provide parents with support to maintain housing and a safe, supportive home environment for their children. This position requires a flexible schedule to accommodate resident/client needs. Services are provided Monday-Friday from 9:00 am-5: 00 pm.

QUALIFICATIONS:

• Demonstrated knowledge of and experience implementing effective therapeutic strategies and techniques of co-assessment, collaborative helping strategies, counseling, and harm reduction practice, including how they relate to work with senior adults and individuals with disabilities.
• Possess basic clinical knowledge and skills to assist residents in navigating challenges associated with Severe Mental Illness (SMI) diagnosis to maintain housing and stability.
• Possess an understanding of Motivational interviewing skills and demonstrates an ability to utilize said skills in challenging and novel scenarios.
• Able to work well under pressure and manage stress effectively in a sometimes-demanding environment.
• Previous experience working with homeless individuals, persons with severe mental illness, and person with current/past substance use.
• Commitment to the mission, values, and philosophy of Glide Community Housing, Inc.
• Able to identify tenants in need of services and maintain awareness of tenants’ overall health status; including but not limited to specific medical, mental health, and substance use needs.
• Able to complete comprehensive Intakes and Assessments with assigned tenants.
• In partnership with tenants under your care, establish an Individualized Service Plan that outlines tenant driven goals.
• Ability to actively follow-up with all Individualized Service Plans to assist tenants to achieve their self-identified goals.
• Provide assigned tenants with case-management and supportive counseling services.
• Provide housing stabilization, retention, and eviction prevention services.
• Provide tenants with information and referrals to off-site service providers in the community.
• Actively follow-up with all referrals to ensure tenants are linked to referral service providers.
• Provide crisis intervention, conflict resolution, and safety planning.
• Organize and facilitate community-building activities including but not limited to; produce distribution, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
• Serve as liaison/advocate for tenants with Property Management and off-site service providers.
• Assist with document collection for annual income recertifications to maintain subsidy and HUD compliance.
• Attend all weekly meetings with assigned Property Management staff.
• Facilitate groups for both youth and adults.
• Provide permitted follow-up information to Property Management staff as needed.
• Able to attend all regularly scheduled meetings.
• Able to attend all on-site Property Management facilitated Tenant Meetings.
• Able to develop new resources and relationships with outside service providers.
• Able to comply with all protective services reporting procedures (Mandated reporter).
• Able to maintain accurate and up-to-date records and files on all tenants receiving services.

EDUCATION and/or EXPERIENCE:

• BA degree in Social Work/Psychology or related field and a minimum of 2 years case management experience working with socially and/or economically marginalized individuals with challenges negotiating their preferred relationships to multiple problems, or an equivalent combination of education and experience.
• Experience in working in a community-based social service agency with homeless and impoverished populations desired.
• Experience developing and leading educational, activity, and support groups.

COMMUNICATION SKILLS:

• Proficiency in English and one or more of the “Threshold Languages identified by San Francisco County (Cantonese, Mandarin);
• Ability to outreach to all assigned tenants actively and regularly.
• Exceptionally strong communication skills.
• Proficient with Microsoft Operating Systems and its family of Office Software
• Familiarity with Documentation Standards of the Behavioral Health and Mental Health Fields
• Proficiency in spelling, grammar, and writing is needed to draft detailed instructions, case care plans, correspondence, memos, and other required documentation.
• Able to work in partnership with tenants under your care, establish an Individualized Service Plan that outlines tenant driven goals.
• Familiarity with Community based Organizations in San Francisco and the Tenderloin neighborhood to facilitate adequate and appropriate care.
• Able to work with multi-disciplinary teams, including medical professionals, mental health providers, property managers, and other professionals working with an assigned tenant.

MATHEMATICAL SKILLS:

• Basic mathematical skills

COMPUTER SKILLS:

• Competent in use of a computer, specifically MS Office Suite
• Knowledge of database management, Internet navigation, and e-mail systems.

Glide Community Housing, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination on the basis of race, color, religion, gender, national origin, ancestry, age, marital status, pregnancy, medical condition, disability, or sexual orientation. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off.
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

•  Reliably commute or plan to relocate before starting work (Required)

Work Location:

·        In person at 333 Taylor Street, San Francisco, CA 94102