What are the responsibilities and job description for the Solutions Architect position at Glia?
About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role:
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
What you'll do:
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role:
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
What you'll do:
- Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
- Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
- Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
- Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
- Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
- Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
- 5 years of client-facing development experience, with a strong emphasis on solution architecture and design.
- Experience or familiarity with core banking systems is required.
- Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
- Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
- Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
- Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.
- Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.
- Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
- Relevant certifications in cloud platforms or solution architecture.
- Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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