What are the responsibilities and job description for the Front Desk Lead Agent position at Glenwood Hot Springs Resort?
All employees receive a FREE POOL PASS and other on-property discounts.
Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.
Starting at $22.50/hour
Do you have experience? Let us know! We pay for experience!
Primary Function
Provide excellent customer service to our guests while working as a team player with all other Glenwood Hot Springs Resort departments. Lead by example, and work with and support the Front Desk Supervisor with both the onboarding process and training for all employees at the Lodge and Hotel 1888.
Reporting and Accountability
Front Desk Lead Agent reports directly to the Front Desk Supervisor and in their absence to the Assistant Resort Hotel Manager and Resort Hotel Manager.
Authority
The Front Desk Lead Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodging Department, as delegated by the Resort Hotel Manager.
Physical Requirements
- Adequate physical agility to perform the physical tasks required to operate the front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time.
- Able to push, pull, carry and lift up to 30 pounds.
- Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.
Educational Requirements
- High school diploma or equivalent.
Other Requirements
- Capability to learn and follow all Front Desk policies and procedures accurately.
- Positive attitude with guest satisfaction as primary goal.
- Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)
Work Hours
Since the lodging department is open twenty-four hours a day, seven days a week, the Front Desk Lead Agent’s work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the lodging Front Desks and Resort Call Center.
Qualifications:Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.
Glenwood Hot Springs Resort is a drug free workplace.
Salary : $23 - $25