What are the responsibilities and job description for the Host- Hostess ~Glenwild Golf Club and Spa is looking for a Host-Hostess for the summer starting in late April position at Glenwild?
Glenwild is a private members club located at Kimball Junction, Park City, just 25 minutes from Salt Lake City.
We are looking for professional, energetic Host-Hostess to join our experienced F&B staff.
As a Host-Hostess, you must be friendly, outgoing and possess good communication skills. The member's experience should be enjoyable and you play a major role in the overall picture.
The Host-Hostess should be organized, able to think and act quickly and effectively while retaining self-composure; be member sensitive and possess a sense of timing required to handle the restaurant needs; and take pride in personal appearance while showing dedication to your job.
Education and Experience:
- At least 1 year previous experience in a customer service role, preferably in a luxury private club, resort or high-end restaurant preferred but not required.
- Knowledge of the following: five star customer service; casual, fine dining and banquet food and beverage service; and computers (Microsoft Word and Outlook) – point of sale system experience a plus
Requirements:
- Able to work weekdays and weekend evenings. Ability to work any day of the week, including Saturdays, Sundays, and holidays. Extra consideration will be given to candidates with flexible availability.
- Flexible and long hours sometimes required; long hours standing and/or walking
- Must have professional appearance and follow our dress code.
Be dependable, on-time and a hard worker. - Must be able to convey information and ideas clearly
- Must work well in stressful, high pressure situations
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests
- Must be able to read, speak and write in English
- Have dependable transportation or a reliable way to get to Kimbal Junction (about 25 minutes from Salt Lake City).
Essential:
- Employee leads by example, consistently conveying a positive attitude, passion and pride in your work
- Approach all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
- Conduct
- Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
- Comply at all times with Glenwild standards and regulations to encourage safe and efficient Club operations
- Maintain a warm and friendly demeanor at all times
- Greet all members and guests warmly – locate their reservation if applicable – make note of special preferences – seat accordingly
- Ensure that all members and guests are wished a fond farewell upon their departure – no one should leave the dining areas without being offered a sincere 'thank you' and wishing them a good day (morning, afternoon or evening)
- Ensure menus are immaculate, accurate and kept orderly – be proactive in coordinating printing with concierge as needed
- Performs other duties as required by your manager
Glenwild is an EEO employer. All offers of employment with Glenwild are contingent on successful completion of a background check and E-Verification.