What are the responsibilities and job description for the Customer Service Representative position at Glenn Associates Sales Inc.?
Company Description Glenn Associates Sales Inc. is an electrical manufacturers representative based in Birmingham, AL, serving customers across Georgia, Alabama, and the Florida Panhandle. The company operates with dedicated sales associates in each territory to provide localized service and support. Its main offices and distribution center are located in Birmingham, enabling efficient operations and inventory management. Glenn Associates Sales Inc. is known for fast response times and same-day shipping, focusing on reliability and customer satisfaction.
Role Description This full-time, on-site Customer Service Representative role is based in Birmingham, AL. The individual in this role will handle inbound customer inquiries, process orders, and provide product and service information to customers across the company’s territories. Daily responsibilities include resolving issues related to shipments and deliveries, coordinating with the distribution center and sales associates, and ensuring accurate documentation of customer interactions. The role also involves maintaining strong customer relationships, monitoring order status, and following up to confirm customer satisfaction and timely resolution of concerns.
Qualifications
- Ability to deliver excellent Customer Service and maintain a positive Customer Experience in every interaction.
- Skills in Customer Support and focus on achieving high levels of Customer Satisfaction.
- Experience working in roles similar to Customer Service Representatives, preferably in distribution, manufacturing, or related industries.
- Strong verbal and written communication skills, with clear and professional phone and email etiquette.
- Attention to detail and accuracy in order entry, documentation, and follow-up.
- Ability to work on-site in Birmingham, AL, and collaborate effectively with sales associates and warehouse staff.
- Proficiency with basic computer applications and CRM or order management systems.
- High school diploma or equivalent required; additional education or relevant certifications are a plus.