Wait Staff

SUMMARY 

Serves meals to Glenmeadow residents and their guests in a manner that ensures complete customer satisfaction by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Follows the Glenmeadow Pledge.  Specifically you are expected to:
   • Appropriately greet all customers & be courteous, kind and thoughtful to all the people you come in contact with during the course of your work.
   • Go out of your way to find ways to make life better for those we serve.  
   • Respect and maintain resident’s rights and confidentiality.
   • Work well with other employees at Glenmeadow including your teammates, your supervisor, members of other departments and outside vendors.
   • Be a person who finds solutions for problems and share those solutions with the appropriate people in a professional manner.
   • Take pride in your work.

1. Communication.  Specifically you are expected to:
   • Read and follow posted schedule, function sheets, and board notes.
   • Must initial schedule weekly.
   • Communicate with chef and host/hostess to ensure full understanding of menu and seating charts.

1. Service.  Specifically you are expected to:
   • Present menu, answer questions, and make suggestions regarding food and service.
   • Write down order then place order in the computer.
   • Serve food to each diner accurately and in a timely manner.
   • Before serving, be sure to clear the previous course.
   • Ladle soup, toss salads, portion pies and desserts, brew coffee, and perform other services as needed.
   • Observe diners to respond to any additional requests and to determine when meal has been completed.
   • Total bill and enter information in computer.
   • Clear and reset tables at conclusion of each course.  Complete opening and closing side work.
   • Be a team player. Help other wait staff if idle.

1. Safety and Sanitation: Specifically you are expected to:
   • Complete daily and weekly cleaning schedules.
   • Comply with safety procedures and state sanitation standards.
   • Be concerned with safety.   Follow safety protocol to reduce the chance of self injury.  
   • Follow safety regulations, infection control, and universal precaution procedures at all times.

1. Stock and Inventory: Specifically you are expected to:
   • Assist with inventory and storage of incoming food and supplies.
   • Stock Independent living, assisted living and cafe as needed.

1. Consistent/Reliable.  Specifically you are expected to:
   • Establish a track record of quality so that the supervisor and customers have a high degree of confidence that the assignment will be completed thoroughly.
   • Follow through with special assignments.
   • Complete your assigned workload.  

1. Attendance.  Specifically you are expected to:
   • Come to work on time.   
   • Follow the appropriate call out procedure if unable to be at work.
   • Use accrued time appropriately without excessive call-outs.
   • Attend 10 in-services annually.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Ability to read, write, and speak English.

Ability to provide superior customer service.

Ability to deal tactfully with personnel, residents, family members, visitors and the general public.

Ability to comply with sanitation requirements.

Knowledge of basic computer skills.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear.  The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and risk of electrical shock.  The noise level in the work environment is usually moderate.