Patient Financial Counselor (Hospital)

Job Summary

Glendora Hospital is proud to be part of College Hospitals. We are dedicated to the highest quality of customer services delivered with a with a sense of warmth friendliness and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight knit group and autonomy to utilize your knowledge and experience.

The Patient Financial Counselor plays a vital role in supporting the Mission of the Hospital by fostering an environment that promotes efficient, compassionate, and patient-centered care. This position ensures the smooth and effective flow of work within the Admitting department, promoting a harmonious atmosphere for both employees and patients. By modeling and encouraging high standards of customer service aligned with the hospital’s mission and values, the Patient Financial Counselor helps create a welcoming and respectful environment that supports the delivery of distinctive and compassionate care to every individual.

Job Description

• Leadership & Supervision: Manages daily operations, staffing, and workflow for the Patient Registration/Admitting department; provides staff training and support.
• Patient Registration Accuracy: Ensures precise entry of patient demographics, insurance, and financial data; verifies coverage and authorizations. Verifies insurance eligibility and benefits and obtains required authorization
• Compliance & Quality: Ensures adherence to policies, HIPAA, and legal standards; audits records for accuracy and completeness.
• Customer Service: Upholds high service standards, addressing patient concerns professionally and resolving issues promptly.
• Collaboration: Serves as a liaison between departments, promoting clear communication and teamwork across shifts.
• Problem Solving: Supports staff in resolving complex registration issues and escalates when necessary.
• Reporting: Assists in monitoring performance metrics and recommends improvements based on trend analysis.
• Technology: Proficient in registration systems; trains staff on updates and workflow changes.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CHLB/Glendora Hospital roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CHLB/Glendora Hospital in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

Job Type: Full-time

Pay: $21.00 - $25.91 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $26