Temporary Call Center Representative

Glendora Employment Agency, Inc. is a boutique agency located in the foothills of the San Gabriel Valley. Our goal is to connect local employers with local talent. We are currently seeking a Temporary Contact Center Representative I for a credit union in San Dimas.

JOB DESCRIPTION:

Duties for this position include, but are not limited to:

• Proactively educate members on products & services.
• Assist members with a variety of transactions, inquiries, and problem solving.
• Possess the knowledge and ability to assist consumer and commercial members.
• Establish additional services by creating account records over the phone.
• Appropriately document interactions to record for relationship management.
• Promote team participation at a departmental and organizational level.
• Perform outbound calling to increase banking relationships and meet members’ financial needs.
• Balance daily work and maintain fee reversal limits.
• Meet or exceed the standard score on the annual product knowledge certification.
• Meet or exceed referral, sales and service goals.
• Comply with all regulatory requirements for financial institutions.
• Other tasks as assigned.

MINIMUM QUALIFICATIONS:

Ideal candidates should possess the following skills/qualifications demonstrated through previous work experience:

• High school diploma or equivalent required.
• Minimum one year of experience working in a customer service position for a bank/credit union preferred.
• Minimum one year of experience dealing with the public in a call center environment preferred.
• Bilingual skills (English/Spanish) highly preferred.
• Must be willing to undergo background check.
• Ability to deal effectively with multiple tasks and interruptions.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Accurate typing skills at 40wpm.
• Ability to exercise confidentiality.

Position Type: Temporary (Approximately 10 weeks with possibility of extending to year-end depending on need/performance)

Schedule: Monday – Friday from 8:00am – 5:00pm

Pay Rate: $25/hour

Glendora Employment Agency, Inc. is a boutique staffing firm located in the foothills of the San Gabriel Valley. Glendora Employment Agency, Inc. specializes in bringing local job seekers together with local employers. Benefits offered by client once successful candidate goes is hired by client.

GEA, Inc. - Bringing People and Business Together Since 1956