What are the responsibilities and job description for the Product/Sales Engineer (Maritime Industry) position at Glendinning Products LLC?
The Product/Sales Engineer is responsible for providing an interface between the Company and our Customers, at all stages of the product sales cycle, for our “Complete Controls” product line – from the point at which the customer calls the company to inquire about the details of our products, through supporting the customer placement of the order (working with our customer service team to facilitate order entry, expediting, and shipping), through supporting the person installing the product, and providing service to the end user or dealer during and after the warranty period.
Key Responsibilities:
· Sales and Support of the Glendinning “Complete Controls” product line.
o Responds to customer inquiries and identifies the correct product configuration suitable for their application. Provides quotes to customers for the system and when orders are received, ensures they are entered into the company ERP system.
o In some cases, existing product may have to be combined in new ways or with minor software / hardware modifications to respond to the customer’s specification. Identifies those needed changes and communicates with the company’s Engineering team regarding implementation.
o Ensures that customers have sufficient technical documentation to support their installation.
o Provides technical support to the customer during and after the product installation.
· Provides excellent customer service throughout the product cycle to all of Glendinning’s customers.
o Knowledgeable about the entire range of the Glendinning “Complete Controls” product line.
o Provides technical support to Glendinning customers during the product specification and installation process.
o Provides assistance to Glendinning customers during and after the product warranty period.
o Adopts a pro-active attitude to customer technical support, by actively following up on customer inquiries and technical support issues.
· Participates in technical investigations on returned product. Determines the direct cause of the failure.
· Offers ideas for product extensions and application engineering solutions to the Engineering team.
· As necessary, provides on-site support to customers and dealers.
· As necessary, assists the Sales staff by participating at selected trade shows (2-3 shows / year).
Skills/Qualifications:
· Marine Propulsion experience. The Product/Sales Engineer must have a general understanding of marine propulsion systems – what they include and how they operate.
· Electronic system background. Basic familiarity with electrical concepts is essential (voltage, current, resistance, digital communications, etc.) Experience with NMEA2000 network systems preferred.
· The willingness to learn new concepts in order to understand the technical details of all facets of Glendinning’s “Complete Controls” product line.
· The ability to interact articulately with customers at all levels of the business via telephone and email.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to Relocate:
- Conway, SC 29526: Relocate before starting work (Required)
Work Location: In person
Salary : $80,000 - $115,000