Financial Aid Student Support - PT/Temp level 2

$19.25 / per hour

This is a part-time, temporary position not eligible for benefits.

20-24 hours per week
Between 1-6 Monday -Thursday and Friday 1-5

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

This position serves as the first point of contact for students and parents seeking assistance with financial aid programs, and is responsible for delivering exceptional customer service. The role includes assisting students with the completion of financial aid and scholarship materials, as well as handling escalated financial aid issues and concerns.

30% - Provide accurate and consistent frontline customer service/assistance to students and parents regarding financial aid programs and related services.

20% - Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to a superior level of customer service

20%- Review/process reports, awarding, as well as communicate with students via email and chat

20% - Support all day-to-day operations in the Financial Aid Office

10% - Assist with office projects, student outreach activities, orientations, workshops, and other campus events. Attend required training and perform other related duties as assigned to support the mission of the Financial Aid Office.

• 6 months to 1 year experience (within the last three years) working in a Financial Aid office or Student Service area
• Excellent customer service skills; that includes a courteous and positive disposition
• Excellent listening skills, including attention to detail
• Effective Oral / Written Communication skills
• Experience and ability to navigate computer databases and basic office equipment, some Microsoft Apps, Data Entry, Internet, Chat, etc.
• Experience and ability to multitask, organize, prioritize and meet project deadlines
• Punctual and reliable
• High School Diploma / GED or equivalent

Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.



• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

This position requires mandatory participation in the Arizona State Retirement System (ASRS). Employee retirement contributions are deducted from each paycheck at the rate established by ASRS, which is subject to change annually.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.