What are the responsibilities and job description for the Automotive Service Writer Counter Sales position at Glen's Tires American Fork?
Job Summary
We are seeking a dynamic and customer-focused Automotive Service Writer Counter Sales to join our fast-paced automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle repairs and maintenance, ensuring a seamless and positive experience. Your expertise in automotive diagnostics, mechanical knowledge, and sales will drive customer satisfaction and help grow our service department. If you thrive in a lively environment, enjoy working with people, and have a passion for cars and automotive repair, this is the perfect opportunity to accelerate your career!
Duties
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
- Prepare detailed auto estimates for repairs, including oil changes, brake repair, transmission work, suspension, tire service, and more
- Communicate effectively with technicians to relay customer concerns and ensure accurate diagnosis and repair timelines
- Upsell additional services such as alignments, shocks & struts, diesel engine repairs, air brake systems, auto body repairs, and other maintenance options
- Handle cash transactions accurately while maintaining proper records of sales and parts orders
- Assist customers in selecting appropriate parts and accessories, promoting additional sales opportunities
- Maintain thorough knowledge of dealership inventory, automotive repair procedures, and current promotions to maximize sales potential
Requirements
- Proven dealership experience or background in auto service management is highly preferred
- Strong mechanical knowledge with familiarity in automotive diagnostics, vehicle maintenance, and various repair procedures such as oil changes, brake repairs, transmissions, suspensions, and tire services
- Experience working with service technicians on auto estimating and repair processes
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Ability to upsell services confidently while ensuring customer satisfaction
- Competency in cash handling and basic administrative tasks related to sales transactions
- Knowledge of automotive systems including auto body repair, air brake systems, alignment services, shocks & struts, diesel engines, and other specialty repairs is a plus
- Valid driver’s license with a clean driving record; relevant certifications or mechanic experience are advantageous
Join us to become an integral part of a vibrant team dedicated to delivering exceptional automotive care! We value energetic professionals who are eager to grow their skills in a fast-moving environment while providing outstanding service. This paid position offers an exciting opportunity to develop your career in the automotive industry with plenty of room for advancement.
Pay: $25.00 - $35.00 per hour
Benefits:
- Employee assistance program
- Retirement plan
Work Location: In person
Salary : $25 - $35