Salon Assistant Manager

Position Summary:  The Salon Assistant Manager (SAM) role is to assist in managing sales, staff, schedules and product, operational and merchandising functions of the Salon to attain maximum profitability, productivity, and superb guest service. This position also assists in making purchasing decisions and completing purchases in order to maximize return. The SAM will be involved in all guest recovery efforts that arise during his or her shift. The SAM will develop and maintain positive relationships with the spa service department employees. The Salon Assistant Manager will assist in employee oversight for Spa Attendants, Spa Concierge, Nail Technicians and Estheticians.  

Results Expected:  The expected results of this position are to provide effective and efficient management of staff, inventory, guest service and employee relations. To complete and follow through on all items assigned. Guest service and Guest satisfaction is a priority to the team, more so than the sale. Providing excellent guest service ensures that we retain guests for the future and inevitably promotes the business and the Salon. “The sale” becomes a natural second and guests will feel connected to and partial to give us their business.

License(s): First Aid and CPR certified within the first 90 days

Education/Training: High School Diploma required, Esthetician or Nail Technician license a plus, some college with a concentration in Hospitality Management appreciated, current license in Massage Therapy or Cosmetology a plus but not required, Supervisory experience preferred. A member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred

Experience:  

Candidate must have leadership experience, minimum of Supervisory role

1-2 years hospitality experience preferred  

2-3 years Salon experience preferred  

Merchandising experience a plus  

Resort/Spa experience, a plus  

Experience with POS software, a plus 

Job-Related Skills:

Exceptional Guest Service  

Leadership

Financial Management: inventory, sales reports, forecasting and planning

Proficient in excel, word, and outlook, and retail point of sales system  

Excellent communication  

Strong cash handling

Business-minded decision making

Motivation  

Merchandising

Sales development

Essential Duties & Responsibilities:

Be an ambassador for the department and the company  

Be a source of up to date on industry standards, best practices, newly available information and for training

Be prepared to give interviews with media or explain in detail to journalists Glen Ivy and service details

Act as a senior representative for the spa services team when appropriate

Add value to the services we provide

Ensure room utilization is at maximum profitability for spa services by closely monitoring and adjusting service provider schedules.

Evaluating the schedule daily and forecasting needs of the day; scheduling additional staff or removing staff and noting adjustments.  

Work with the Spa Manager and Salon and Retail Manager on treatment room sanitation and treatment room equipment maintenance/inventory.  

Develop and nurture a relationship with current providers, vendors and trainers

 Attend the Senior Leadership morning Meeting when necessary.  

The SAM will approve/deny employee time off based on business needs in the absence of the Salon and Retail Manager and communicate with staff.  

Assist with delivering routine coaching, performance improvement plan counseling’s and corrective actions to employees as needed.

Ensure current licensing, continuing education and license renewals are up to date, and are current at all times following The Service Provider License Renew Policy on the Glen Ivy Way

Understand and support skincare retail sales minimums Assist the Spa Manager and Salon and Retail manager to oversee product control, inventory and purchasing of necessary budgeted supplies with monthly cycle counts and quarterly full retail and back bar inventories.

Assist in the completion of the service provider’s Balanced Score Cards and update quarterly schedule alignment based on Balanced Score Card number within the job families.

Work closely and effectively with the Marketing Team, Education Team and the Operations team in determining scheduling needs/demands.

Respond to pre-booked and projected service reports.

Maintain a daily, consistent presence among Service Providers.  

Sales Goals- daily, weekly, monthly, annual

Managing Stock levels

Area walks for stock and cleanliness

Assist in the delivery of the Marketing Calendar initiatives; put together the product for photo shoots, gift packages, etc.  

Communication to staff any and all pertinent retail information

Attend trade shows, minimum bi-annually Participate in the Quarterly department meetings

Visit service buildings continuously.

Provide strong and effective interpersonal communication and connections.

Exemplify a positive attitude at all times

Build and maintain strong relationships with individual employees, other Managers, and leadership, all Glen Ivy Associates and Glen Ivy vendors

Actively participate in brainstorming & creative idea sessions

Assist in holding Estheticians accountable for retail sales expectations on a pay period basis

Maintaining the Purchase Order Log Daily or Weekly updates and recap to the Director of Spa and Salon and Retail Manager  

Completion of Purchase orders  

Motivation of staff and management of staff incentives 

Additional Responsibilities:

Attend and participate in Pre-shift meetings

Edit/audit department documents in the Glen Ivy Way as needed

Enforce dress code, policies and procedures

Inform your department peers and other areas of spa services/ resort of news and information as you receive it posting all communications on the department boards

Actively participate in the Glen Ivy Way

Be familiar with Service Protocols In-directly supervise all Massage Therapists  

Act as Manager on Duty as needed

Provide follow up training and assessments of newly hired employees

Address guest concerns with employees and log on the infractions log.

Schedule retraining on an “as needed” basis

Delivers on the esthetic vision of the owners and operators in Salon

Work in the Salon guiding and training staff a minimum of three days per week

Assist in staff training in product knowledge, brand identity, general Resort information  

Support and nurture employees in developing their skills  

Create and develop programs/ideas to promote stronger emotional connections with our guests

Assist in managing and motivating the team to meet/exceed daily, weekly and monthly sales goals  

Maintain knowledge of current trends in the Salon/resort/wellness industries and share with the team

Assist in ensuring that the team attends required meetings: sales, safety, monthly dept., and participate others as needed

Assist in the interview process; interview potential staff and complete necessary paperwork to fill open positions

Address inter-department compliance issues, with the assistance of the Retail and Salon Manager  

Assist in overseeing physical inventories and regular cycle counts  

Work with Warehouse and Purchasing Coordinator to ensure all products are ordered, received, properly priced/coded and have a sensor prior to reaching the sales floor  

Assist with sales support for high traffic days and related holidays i.e. Christmas, summer and special events/promotions  

Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks

Constant review of profitability Collaborate with all Departments

Assist in other operations departments as a Manager on duty and work closely with all leaders

Respond to guest concerns in a professional and compassionate manner

Uphold company service standards at all times; assist with corrective actions

Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed

Manage all retail promotions and contests once promotions have been presented and approved.

Track and report on promotions as per the individual plan  

Lead or participate in the morning kick-off meeting.

Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment 

Opening and Closing duties as needed 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Salary : $22 - $23