What are the responsibilities and job description for the Inside Sales & Operations Support Specialist position at Glen-Gery?
The Glen Gery Inside Sales & Operations Support Specialist is responsible for influencing and organizing the growth of Glen-Gery Building products by collaborating with customers, salespeople, and distributors. This person will be responsible for lead generation, sample requests, design studio events, as well as managing business development visits and appointments, providing technical and consultative support to clients, architects, and distributors. The specialist will also coordinate with internal teams to ensure alignment with company strategies and deliver exceptional customer experiences.
ABOUT GLEN-GERY
Headquartered in Wyomissing, Pennsylvania, Glen-Gery Corporation is one of the largest brick manufacturers in North America. Since 1890, Glen-Gery has built a reputation for its superior service and high-quality building products that meet both innovative design challenges and demanding construction specifications. Through technology advancements and product innovations, Glen-Gery offers a diverse, premium product portfolio of more than 400 brick products that caters to the high-style needs of today’s architects, designers and homeowners. Operating as part of Brickworks North America, Glen-Gery has eight brick manufacturing facilities, 26 company-owned Supply Centers and three Design Studios, including Philadelphia, Baltimore and the global flagship location in New York City.
DUTIES AND RESPONSIBILITIES
- Support all Design Studio functions, including daily operations, client experience, and events
- Greet and assist executives, clients, architects, and walk‑in visitors with professionalism
- Build and maintain strong relationships with BDMs, distributor reps, and distribution partners
- Partner with the architectural and sales teams to establish customers, identify new leads, and support achievement of sales objectives
- Generate, qualify, and follow up on leads to drive new opportunities for Design Studio and BDM teams
- Implement and communicate sales strategies aligned with business goals
- Track job intelligence, specifications, and opportunities in Salesforce
- Assist with job protection requests and resolve customer issues promptly to maintain satisfaction
- Provide product support, technical information, and design consultations to architects and customers
- Monitor and report competitor activity within the market
- Report on progress against sales goals and key performance metrics
- Schedule and coordinate Design Studio appointments using shared calendars
- Partner with the Design Studio Manager and sales team to plan and manage events, addressing issues as they arise
- Attend and support events, networking functions, and conferences to develop and strengthen customer relationships
- Serve as liaison for facilities and maintenance needs, including basic troubleshooting and minor repairs
- Provide operational support for the NYC Design Studio, responding to customer requests and inquiries
- Support onboarding and training for new sales representatives and distribution partners
REQUIRED SKILLS/ABILITIES
- Good organizational and communication skills
- Proficient in AV and technology
- Advanced computer skills
- Exceptional customer service skills
- Detail oriented and accurate
- Self-motivated
- Ability to create sample boards
- Ability to work under pressure and multi-task
- Experience with color consultancy preferred
- Ability to establish and maintain strong working relationships
- Flexibility with schedule to assist and support our other locations
QUALIFICATIONS:
- College degree in business/marketing, architectural, interior design, engineering or equivalent experience
- Knowledge of building product materials, property, real-estate and construction industry preferred
- 3-5 years previous experience in sales/customer service preferred but not essential.
- Ability to travel
This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.
Equal Opportunity Employer