Associate Solutions Architect

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50 industries and 1,000 employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

 

 

 

• Support our commercial and corporate customers as their primary technical advisors— helping them design and implement Glean within their environment.
• Assist with onboarding data sources and integrations (e.g., SaaS apps, internal systems), including configuration, validation, and basic troubleshooting.
• Help build and maintain tools, scripts, and templates that make it easier for customers to integrate with Glean based on their business application stack.
• Participate in technical investigations: review logs, reproduce issues in test environments, and document findings so senior teammates and engineering can drive a fix.
• Collaborate with Customer Success, Delivery Excellence, AI Outcomes, Support, and Product to ensure customers have a smooth deployment and are set up for long-term success.
• Contribute to internal and customer-facing documentation, runbooks, and best practices so future teammates and customers can move faster.
• Join customer calls (shadowing at first, then leading parts of the conversation) to walk through technical setup, explain options, and capture requirements.
• Learn Glean’s platform in depth and gradually take on ownership of smaller customer workstreams and configurations.

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field (or equivalent practical experience) with a > 3.75/4.0 GPA.
• 0–2 years of industry experience in software engineering, technical support, solutions engineering/architecture, professional services, or similar technical roles; internships, co-ops, or significant academic projects are a plus.
• Comfort in reading and writing code in at least one of: Python, Java, or Go (coursework, projects, or internships all count).
• Understanding of REST APIs and JSON, and interest in building or integrating APIs as part of real-world systems.
• Basic familiarity with cloud concepts (e.g., AWS, GCP, or Azure), Linux command line, and debugging techniques like log analysis or tracing requests — or a strong willingness to get hands-on quickly.
• Excited to learn about Enterprise AI, networking, security, and identity (SSO, SAML, OAuth) in enterprise environments over time.

Location: 

• This role is hybrid (3-4 days a week in our Nashville office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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