Director of Marion County Network

Position Purpose:     

The Director of Marion County Network has lead responsibility for Network activity including, but not limited to, agencies, schools, senior, mobile pantries, and other network food distribution channels in Marion County, the largest county in our 21-county service area. The Director is responsible for ensuring compliance with Feeding America, government regulations, and health codes as well as all donor/grant requirements. All responsibilities shall be consistent with Gleaners Food Bank's mission to be a leader in the fight against hunger.

Position Essential Functions and Responsibilities:

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below.  Nothing in this description restricts the right of management to assign or reassign duties and responsibilities to this job at any time, without notice; however, Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions. This job description is not an employment agreement or contract.

Essential Functions:

• Lead and/or assist with strategic plan as it relates to role. Ensure implementation and outcomes.
• Oversee the development, implementation, analysis, improvement and/or expansion of Gleaners’ Network with the goal of creating strategic, effective partnerships and approaches to hunger relief within assigned territory.
• Ensure communication and collaboration with necessary Teams to share information, data, and resources, which includes Voice of Our Neighbors initiative and future related initiatives.
• Ensure all receive excellent customer service, which includes communications.
• Oversee and ensure compliance with Feeding America, The Emergency Food Assistance Program (TEFAP), government regulations, Gleaners, or guidelines as applicable.  
• Oversee and ensure distribution goals are achieved. 
• Oversee Project and Quality Management of Data and Compliance through utilization of technology. Ensure the review, analysis, and trends of data occurs on a regular basis or as needed.
• Ensure that Standard Operating Procedures (SOPs) and other documentation are regularly reviewed, updated, and shared as needed.
• Collaborate with Advancement & Finance Departments in Fund Raising Efforts and Grant Management.
• Lead and motivate team by providing supervision, regular feedback, open communication, coaching, training, evaluation, and discipline as needed.
• Work collaboratively across departments in Gleaners organization to ensure the achievement of operational efficiencies.
• Active participation in staff, departmental, board or board committee meetings as requested.
• Contribute to the development and management of the annual operating budget.
• Provide input for organizational communications, including story bank, newsletter, website content, etc.
• Provide information for Feeding America’s Network Activity Report, biennial audit, fiscal year end audit, and other reports as needed.
• Perform all other duties as assigned.

 Skills/Qualifications:

The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities an individual needs in order to perform this job successfully.

Education and/or Experience:

• Bachelor’s Degree or equivalent experience.
• Experience in customer service or quality assurance management.
• 3-5 years of experience in management and supervision of employees or volunteers with upper level management, preferred.
• Food Safety and Handling Certified, or ability to be certified.

Skills & Abilities:

• Excellent interpersonal, oral, written communication and presentation skills.
• Competent in Microsoft Excel, Word, Power Point, and Outlook.
• Ability to create, analyze and present/articulate reports and findings.
• Ability to work in databases (such as Customer Service Management System).
• Demonstrate strong leadership, supervision skills, and strategic thinking.
• Strong organizational, interpersonal, and relationship management skills.
• Highly organized, detail-oriented, ability to handle multiple priorities, and project management while working independently under minimal supervision.  
• Demonstrates good judgment, problem solving, decision making, and delegation skills.
• Outstanding public demeanor for dealing with partners, coworkers, board members, volunteers, donors, and the community.
• Results-orientated, a passion for creativity, innovative vision, and passion for out-of-the-box thinking.
• Ability to manage and lead others within the organization.
• Ability to work with people of diverse backgrounds.
• A commitment to full and visible participation as a hunger relief leader in the community.

Certifications/Licenses/Registrations:

 Core Competencies: 

Communication, Customer Service, Reliability/Dependability, Respect and Integrity, Teamwork, Work Habits/Planning, Leadership, Operational Management, People Management and Strategic Thinking.

Physical Demands:

The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job.   Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to push, pull, lift, move and carry up to 25 pounds up to 5% of the time.
• Ability to move within/between Department or Facility.
• Ability to sit and stand for long periods of time.
• Ability to speak clearly, see, feel, and have manual dexterity.
• Ability to drive.

 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Office/Remote/Warehouse/Distribution Environment.
• Occasional exposure to abnormally hot/cold environment.
• High energy, fast paced & deadline oriented.
• Frequent use of a computer.
• Works independently and with others.
• Flexible work schedule (occasional weekends and/or evenings, as needed).
• Local travel up to 50% of the time, with occasional overnight stays. 

Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.