Volunteer Services Manager

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assess ongoing needs for volunteers at each site and ensure that vital operations are appropriately staffed to meet our mission and goals by collaborating with Center Managers and Department leaders to prioritize needs, identify tasks and roles for volunteers at each site. Create buy-in from key staff/leadership and departments to ensure volunteers receive role-specific training and support. (30%).
2. Ensure compliance by making sure all developed volunteer policies, guidelines and structure align with GLBHC guidelines, HRSA standards, and any applicable laws. Create, maintain and distribute a volunteer handbook that is consistently updated with current policies and best practices that are aligned with and approved by Human Resources. Create, maintain and distribute HR approved service descriptions (similar to job description) for volunteers. Work with HR to coordinate and provide volunteer orientation, work with program/department leaders and facilitators to develop a training plan that prepares them to volunteer and to represent GLBHC. Create measurements of performance in the role and effectiveness of the role. (20%).
3. Expand the volunteer pipeline through a high focus on community engagement and networking to build relationships within corporate and community partners. Explore those relationships with corporate and community partners to understand how our collaboration can support our recruitment efforts. Actively recruit volunteers through outreach, fairs, and community events for placement at sites and events. Create volunteer application and screening tools/process. Collaborate with Human Resources on appropriate background checks and suitability for volunteer service in a patient care or public setting (20%).
4. Develop a tool or use existing resources to track and maintain appropriate documentation, track training, volunteer hours and statistics of the team, timelines, KPIs, and success metrics. Work with finance to develop and manage the volunteer program budget. Plan for growth and continuous improvement of the volunteer program. (10%).
5. Research and apply best practices in volunteer engagement. Lead the efforts of recognition and retention of volunteers by creating a sense of community and belonging, and demonstrating appreciation, thanking them often (handwritten notes, tokens of appreciation, etc.) Collaborate with Growth and Development team to identify new marketing opportunities for recognition and public acknowledgments, hold recognition events annually to recognize service of volunteers, the various roles and support retention efforts. (10%).

MARGINAL JOB DUTIES

1. Performs other duties as assigned to support the mission and goals of the organization. 

JOB SPECIFICATIONS

1. Education: Associate’s degree in business or health related field required.
2. Licensure: Certified Volunteer Administrator (CVA) or similar volunteer management certification, preferred.
3. Experience: Five (5) years of work experience in health services, public health, or a related field, that includes at least 3 years in a leadership, human resources, community or employee engagement roll is required.
4. Skills: Excellent verbal and written communication skills; problem solving skills; ability to utilize cultural competency skills to engage persons of diverse backgrounds with cultural compassion, sensitivity and competence; ability to use computer applications to include electronic medical records, Microsoft word, Excel, and database entry; understanding of medical terminology. Flexibility to accommodate evenings and weekends when necessary.
5. Interpersonal Skills: Able to communicate effectively with, and relate to diverse populations in a professional and courteous manner. Demonstrated customer service skills, teamwork and problem solving, independence in job organization and be able to demonstrate initiative.
6. Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently, up to 50 lbs. occasionally
7. Hours of Work: Full time; Flexible and varied. Must maintain regular and timely attendance. Some evenings and weekends may be required. Maintains flexibility in work assignments and adapts to changing departmental needs.  Telework is not available.
8. Travel: May require travel within service area and between GLBHC site locations, with a primary focus on Bay City for the first year. Reimbursement consistent with GLBHC policy.

PREFERRED JOB SPECIFICATIONS

1. Education: Bachelor’s degree in healthcare related field preferred.
2. Skills: Bilingual (English/Spanish) preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.