What are the responsibilities and job description for the Referral Assistant position at GLBHC?
ESSENTIAL JOB DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers incoming departmental calls, ensuring that all calls are handled or routed as
- Assists Referral Specialists in communicating with patients regarding scheduled appointments and/ or tests. Uses appropriate method of communication based upon timing of appointments, as established in departmental
- Assists in the established tracking process as directed by the Referral Manager and/ or Referral
- Documents activity in the EHR as directed by the Referral Manager and/or Referral
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
MARGINAL JOB DUTIES
- Performs other duties as assigned.
REQUIRED JOB SPECIFICATIONS
- Education: High School diploma
- Licensure: None
- Experience: Medical office experience preferred. Experience in medical record documentation preferred.
- Skills: Excellent telephone etiquette. Clerical skills such as filing and completion of forms. Legible handwriting. Ability to operate office equipment. Able to follow through on assignment in a timely manner. Ensures that patient confidentiality is maintained at all
- Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population. Able to follow oral and/ or written instructions. Able to work independently and as a team member. Must exhibit excellent customer service skills.
- Physical Effort: Must be able to sit, stand, and/or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
- Hours of Work: Full-time; flexible and
- Travel: Not a requirement of this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.