Client Service Representative

Glazd, Inc. is a digital platform offering tenants and landlords a seamless renters insurance and compliance experience. We partner with multi-family communities to provide end-to-end renters insurance products and compliance software. Our goal is to take the boringness out of insurance and make life easier for tenants and multifamily owners alike. We are a local Middleton start-up and are looking for a Client Services team member to facilitate day to day interactions with customers, support, and data entry. This is a great opportunity for someone that is detail oriented and wants to grow with a young company with tremendous potential.

Glazd, Inc. manages thousands of customers in simple transactions, so attention to detail and a desire to take ownership over output is a must.

Cover letters are strongly encouraged, especially if you feel your resume or work experience may not highlight how you best fit the position.

Position Responsibilities:

• Respond to customer emails and phone calls.
• Help customers upload proof of insurance.
• Guide customers through Glazd web application.
• Verify customer information.
• Enter, update, and verify data in the company database.
• Review and update records when changes occur.
• Create and send items in the monthly customer billing cycle.

Requirements:

• Able to work in an office environment (with some remote work).
• Manage and prioritize tasks effectively.
• Keen attention to detail.
• Sufficient knowledge of Microsoft Excel.
• Computer and typing skills are a must.
• High school diploma or equivalent.
• Enter, update, and verify data in company databases
• Ability to empathize with residents and make them feel understood in routine communication is key to succeeding in this role.

Desirable Qualifications:

• Ability to learn and implement new skills.
• Associate or Bachelors degree is preferred, but not required.
• Familiarity with Hubspot CRM software.
• Familiarity with Google Drive.
• Familiarity with multifamily housing and property management.
• Familiarity with HO4 Renters Insurance policies.
• Experience as a Leasing Assistant or in Residential Property Management is very desirable, we encourage you to apply.
• An active Property & Casualty Insurance license, or ability to obtain Property & Casualty Insurance license within 6 months of start date is required.

Job Type: Full-time

Team members who have succeeded in this role have come from:

• Hospitality and food services
• Reception, administrative or office support roles
• Retail
• Real estate
• Insurance
• Pharmacy tech or medical customer support

Think you'd be a good fit, but aren't coming from any of the above industries? Apply anyway, and we welcome a cover letter that explains how you would be a great fit for the role.

Benefits:

• Dental insurance
• Health insurance
• Flexible Spending Account
• Hybrid work schedule after onboarding
• Paid time off; 15 PTO days, 5 sick days, and standard holidays annually

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Glazd, Inc does not use AI to evaluate submitted resumes or cover letters. Every cover letter and resume is reviewed by a human hiring manager. We ask you return this commitment by minimizing use of AI in your application.

Work Location: Hybrid remote in Middleton, WI 53562

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Work Location: Hybrid remote in Middleton, WI 53562

Salary : $19 - $21