Patient Service Representative (PSR)

About Us:
Glaucoma Consultants of Washington is a leading glaucoma specialty practice committed to delivering exceptional care with compassion, efficiency, and expertise. Our team of experienced ophthalmologists and support staff works together to enhance the lives of patients affected by glaucoma. We are looking for a friendly, dependable, and professional Patient Services Representative (PSR) to join our growing team.

Responsibilities:

This is a full-time, in-person role responsible for delivering excellent service and maintaining front desk operations to ensure efficient office flow, including:

• Serving as the first point of contact for all patients. A warm, welcoming demeanor is essential for success in this role.
• Checking patients in and out accurately and efficiently.
• Scheduling and confirming appointments with attention to clinic flow.
• Verifying insurance and obtaining authorizations.
• Collecting co-pays and patient balances, posting payments, and handling cash responsibly.
• Managing a multi-line phone system and responding to patient inquiries professionally.
• Coordinating communication between patients and clinical teams.
• Processing medical records requests and triaging calls or requests as needed.
• Maintaining composure and professionalism in high-pressure or conflict situations—must remain calm and approachable.
• Cross-train as a medical assistant to support the team on heavy doctor days.

Requirements:

• 1 years of experience in a healthcare front desk or patient-facing role preferred.
• High school diploma or GED required.
• Quick Learner, adaptable to change.
• Responsible self-starter with the ability to take initiative and work independently.
• Strong customer service and interpersonal communication skills.
• Ability to multitask, prioritize, and remain composed in a fast-paced environment.
• Professional and respectful demeanor - should not show stress or frustration in front of patients, or be unprofessional.
• Comfortable with office equipment, including computers, and phone systems.
• Experience verifying insurance and handling billing tasks is a plus.
• Familiarity with electronic medical records (EMR) systems is a plus.
• Multi-lingual is a plus

Locations and Hours

• Mon-Fri, 7:45 AM - 4:30 PM (30 minute lunch)
• Commute to all three office locations:

171 Elden St, Suite 100, Herndon, VA 20170

6101 Redwood Square Centre, Suite 214, Centreville, VA 20121

142 Linden Drive, Suite 107, Winchester, VA 22601 ( 2-3 times a month, travel reimbursement provided)

• Openers will arrive 10-15 minutes earlier to open the clinic and prepare for the day, and they will be the first to leave. Roles will be rotated.

Serious applicants please submit resume along with first available start date, cover letter and references, and respond to preliminary questions.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18