Underwriting Assistant - Glatfelter Public Entities

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriting Assistant for our Glatfelter Public Entities (GPE) Underwriting Department who will assist underwriters by performing technical aspects of the underwriting process, including, but not limited to, policy rating, processing, and policy issuance, and communicating with agents. 

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Processes and issues all transactions related to quotes and quote proposals, new business, endorsements, renewals, and cancellations. 
• Performs quality checks on policies, endorsements, and billing information.  
• Responsible for producer and/or account relationship building in his/or her assigned region.
• Prepares New Business and Renewal Quotes as authorized by the Underwriter. 
• Solicits renewal applications and requests additional information if needed. 
• Follows and meets Glatfelter Underwriting service standards.
• Meets all file documentation standards and passes all audits (both internal and external).
• Refers all accounts exceeding designated authority level to higher level for approval.
• Updates customer records in processing system.   
• Processes BOR change requests from Underwriter. 
• Invoices polices and endorsements. 
• Refers coverage inquires to Underwriters to respond.   
• Selects the proper coverage forms and endorsements for all lines of business, referring to the Underwriter if needed.  
• Generates specimen policies when requested. 
• Maintains OnBase files consistent with standard file procedures.  
• Maintains diary system on outstanding items.  
• Performs other duties as required by management.

What We’re Looking For

• Graduation from high school with appropriate course work in English and Math leading to proficiency in verbal and written communications skills.
• Minimum one (1) year property-casualty agency or company experience preferred.
• Proficient technical knowledge in using software systems required in the performance of their position including OnBase, PD Insurity, and Microsoft Office applications.
• Ability to speak and write in a grammatically correct manner to effectively communicate with a wide variety of individuals both internally and externally.
• Excellent verbal, and telephone skills.
• Ability to process a heavy volume of detailed work requiring considerable concentration using various software systems.
• Ability to cope with stressful situations.
• Mathematical ability required to perform rating functions including manual rating of accounts.
• Analytical ability required to identify and resolve problems and make decisions within specified scope of authority.
• Ability to organize and effectively prioritize work to maintain consistent quality and quantity of work.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6