Auto Claims Representative II

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Auto Claims Representative II for our Glatfelter Claims Management department. This position plays a critical role in managing and resolving complex auto insurance claims efficiently and accurately. Thorough investigation, evaluation, and negotiation, this position ensures fair settlements while maintaining compliance with company policies and regulatory requirements. The representative acts as a key liaison between claimants, repair shops, legal entities, and internal teams to facilitate smooth claim processing. By leveraging advanced knowledge of auto insurance claims and industry best practices, the role aims to enhance customer satisfaction and minimize company exposure to risk. Ultimately, this position contributes to the overall success of the claims department by delivering timely, professional, and effective claim resolutions.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities:

• Investigates, evaluates and negotiates claims to conclusion.  Handles first party claims from first report to conclusion according to procedures established for the line of business unit and the department.
• Is responsible for processing and expediting claims for our insureds in a manner that reflects our corporate philosophy of providing the finest service possible.
• Represents and advocates the insured’s interest within the scope of the coverages provided by their insurance policy.
• Recognizes and balances obligations to protect the company’s assets, while maintaining the highest standards of customer satisfaction and service to insureds, agents, regional directors and other interested parties.  Such responsibility also reflects the corporate philosophy that “we are in the business of paying claims”.

What We’re Looking For:

Minimum Qualifications:

• High school diploma or equivalent; post-secondary education in insurance, business, or related field preferred.
• Minimum of 3 years experience handling auto insurance claims, with demonstrated knowledge of claims investigation and settlement processes.
• Strong understanding of auto insurance policies, coverage types, and relevant provincial regulations.
• Proficiency in using claims management software and standard office productivity tools.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

• Secondary school education with three (3) years in the insurance field or appropriate transferable concurrent experience in a related field. Pertinent, relevant individual experience will be recognized.
• College preferable, but not necessary.  A liberal range of experience and knowledge equivalent to college education is appropriate
• Ability to read and interpret insurance policies and make appropriate decisions grounded in those interpretations.  Ability will be characterized by aptitude for proficiency. 
• Ability to communicate effectively, both verbally and in writing.
• Ability to utilize a PC and related departmental software.

• Must have or obtain appropriate adjuster licenses within a period of time specified by Management.

Skills 

• Ability to make informed decisions regarding claim validity and settlement. 
• Strong communication and negotiation skills to interact with claimants, legal representatives, and internal teams to resolve claims efficiently and professionally. 
• Proficiency with claims management systems to ensure accurate documentation and tracking of claim progress, which supports compliance and reporting requirements. 

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6