Retail Store Manager

About us

glassybaby is a new business in Livingston, MT. We are professional, social, creative and our goal is to bring a special light into the world. glassybaby makes hand-blow glass with color and light for people who love to give kindness. Our mission is to provide hope and healing to people, animals and the planet. Three dollars of every purchase goes to charity, since 2001, $15 Million has been donated to varies charities around the world. glassybaby every person's spirit gives off its own special light personal, individual and unique-kind of like glassybaby. Each handblown glass votive is a work of art. As unique as the individual who chooses one, formed by eight hands, born in the USA, citizen of the world, each with its own name, one of a kind...like you. .

Our work environment includes:

• Relaxed atmosphere

Job Summary: Direct the day-to-day operations of the store(S) in Montana. Collaborate with the VP of Retail to develop and execute strategies to gain new customer service, drive store(s) sales and increase profitability. Create store(s) policies and marketing programs that will increase sales and grow the existing customer base. Maintain high standards and conditions and foster a positive environment.

Essential Functions:

sales:

• meet/exceed monthly budget.
• manage individual store Instagram account and capture content from the store to feature.
• execute store merchandising and promotions to align with brand guidelines to maximize store traffic and sales.
• provide excellent customer service by phone and in person through clear communication, transaction efficiency and kind demeanor.
• increase brand awareness sales through sharing giving stories, email enrollment.
• ensure merchandising, maintenance, and cleanliness of the store.
• attend weekly manager meetings with revenue results, store information, and questions/ideas to make business happen.
• Print and sort orders for web fulfillment and ensure orders are fulfilled in a timely manner.
• process transfer requests and receive transfers.
• record exchanges daily in NS. all exchanges to entered and completed daily.
• perform daily, monthly, and quarterly inventory counts as required.
• Manage handwritten note requests for outgoing sales.
• Assist with stocking glassybaby products, packaging, accessories, ribbons, tealights and circle cards.

sales associates:

• train and develop staff to reach their highest potential, achieving excellent customer service.
• write schedules and address staffing needs by planning, preparing, and distributing work schedules.
• set clear expectations for sales associates’ conduct and lead by example.
• accountable for budgeted labor hours and expenses provided by retail manager.
• train all sales associates on POS/Shopify
• train associates on color club: from helping with sign up of new members to redeeming rewards.
• Educate sales associates on glassybaby marketing, giving, and general information on the company.
• All other duties as assigned.

Measurements of Performance (ongoing)

• Meet or exceed sales and profit goals of the stores.
• Meet customer demand for products while helping the Production & Operations Manager maintain a minimum monthly inventory with at least 98% accuracy.
• web orders are fulfilled timely, accurately and shipped quickly to customers.
• maintain monthly budgeted labor hours through effective scheduling to ensure profitability.
• Able to work as a proactive, supportive, self-directed team member, upholding a positive attitude and always setting a good example.
• Encourage a supportive work environment for all employees.
• Develop and refine strong sales and relationships to support the glassybaby brand and mission.
• Maintain the stores’ visual and operational standards to the glassybaby expectation.
• Set a positive and encouraging tone for the store employees to increase sales.
• Able to handle general employee relations issues

Knowledge, Skill, and Abilities

• Mentally and emotionally manage demanding situations and manage stress productively and professionally (both with customers and associates).
• Maintain the cleanliness standards set by glassybaby for customers at the store and in web.
• Mentor and develop talent.
• Professional and clear verbal and written communication skills
• Self-starter and proactive
• Ability to handle multiple tasks and priorities.
• Kind and courteous customer service skills
• Ability to manage employees and create rapport with customers
• Ability to add, subtract, divide, multiply, and figure percentages.
• Ability to work flexible hours, including evenings, weekends, and some holidays

Education, Experience, Certifications, Licenses

• 5 years of retail experience
• 1-2 years of experience supervising employees

Physical Demands

• Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.
• Frequent standing and walking.
• Must be able to work in conditions that are impacted by weather and climate.
• Must be able to speak and hear well enough to conduct conversations.
• Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to work in an environment where noise level is usually moderate.
• Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $26