Director of Human Resources, Operations

We’re looking for a strategic, hands-on Director of HR Operations to strengthen and streamline the operational side of our People function. Reporting directly to the VP of HR, this role will ensure that our processes, systems, and compliance programs run efficiently and consistently, while supporting the broader HR strategy set by leadership.

The Director of HR Operations will directly oversee onboarding and offboarding programs, performance management processes, HR compliance, and SOP development. They’ll build scalable systems and practices that allow our HR team to operate with clarity and confidence.

This is a builder role ideal for someone who thrives on designing processes, tightening compliance, and partnering cross-functionally to deliver a smooth, equitable employee experience across our business. The responsibilities below capture the core of this role, but as Glass House Brands grows quickly, your scope may evolve to match new opportunities and business needs.

What you’ll do:

Operational Excellence & Compliance

• Develop and implement SOPs and process documentation across all HR operations functions.

• Ensure compliance with all federal, state, and local employment laws (with a strong focus on California regulations).

• Maintain audit readiness and proactively address compliance risks in partnership with VP of HR and Legal.

Employee Lifecycle Management

• Oversee onboarding and offboarding processes, ensuring they reflect company culture and compliance standards.

• Support the rollout of consistent performance management practices, aligned with leadership expectations.

• Implement employee feedback loops and reporting that inform improvements to the employee experience.

Systems & Data Management

• Manage HRIS and related systems (onboarding, scheduling, performance), ensuring accuracy and data integrity.

• Partner with Payroll, Benefits, and Finance to ensure clean, consistent data flow and minimize errors.

• Provide HR metrics and dashboards to leadership, supporting the VP of HR in data-driven decision-making.

Cross-Functional Collaboration

• Serve as the operational liaison between HR, Payroll, Benefits, IT, Facilities, and Security.

• Collaborate with the VP of HR on pay equity reviews, budget alignment, and vendor/service provider oversight.

Team Support & Guidance

• Provide day-to-day operational guidance to HR Managers, Generalists, and Business Partners.

• Ensure operational consistency so HRBPs and HR leadership can focus on strategic priorities.

• Coach HR staff on compliance, process discipline, and documentation standards.

What we’re looking for:

• Must be 21 years of age

• Bachelor’s degree in HR, Business, or equivalent experience.

• SPHR/PHR or similar certification a plus.

• 10 years of HR experience, with at least 5 years leading HR operations/compliance.

• Strong knowledge of HR compliance, employment law, and audit requirements.

• Proven experience building SOPs, scaling processes, and managing HR systems.

• Excellent project management, data reporting, and analytical skills.

Skills:

• Strong communicator and collaborator, with the ability to build trust across teams.

• Strong business acumen, problem-solving and strategic thinking abilities.

• In-depth knowledge of labor laws and HR best practices.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Able to work independently and in a team environment.

• Ability to maintain a positive attitude.

• Ability to influence and build strong relationships with senior leaders.

• Strong organizational and time-management skills.

Personal Attributes:

• High integrity and ethical standards.

• Ability to navigate complexity and ambiguity with confidence.

• A proactive, results-oriented approach.

• Strong commitment to fostering an inclusive workplace.

Why Join Us

As Director of HR Operations, you’ll play a vital role in ensuring the foundation of our HR function is strong, consistent, and scalable.

You’ll:

• Be the operational partner to the VP of HR, bringing their vision to life through structured processes and systems.

• Lead compliance and risk-mitigation efforts that protect and support our growing organization.

• Build scalable frameworks that allow HR and the business to move faster and smarter.

• Make a lasting impact by creating operational clarity that elevates the employee experience.

Our perks:

• Comprehensive medical, dental, and vision coverage for you and your family

• 401(k) with company match to invest in your future

• Generous paid time off and holidays

• Employee discounts on Glass House products

• Career growth opportunities in a fast-growing, innovative industry

• A culture built on inclusion, collaboration, and celebrating wins

Commitment Statement

Glass House Brands is a rapidly growing, vertically integrated, California-focused organization that strives every day to fulfill its vision of excellence: compelling cannabis brands, produced sustainably, for the benefit of all. Led by expert operators, proven business leaders, and passionate plant lovers, we are dedicated to delivering rich cannabis experiences with respect for people, the environment, and the community — guided by an abiding commitment to justice, social equity, and sustainability.

As an employer, GH Group Inc. is proud to provide equal employment opportunities to all individuals. We ensure fair consideration for all applicants regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.