What are the responsibilities and job description for the Customer Service Representative/Inside Sales Rep position at Glass Doctor of Port St. Lucie?
Benefits:
- Starting pay range $16 - $19 per hour ($33,000 - $39,000 yearly with FT regularly scheduled hours)
- Dental & Vision care
- Uniforms
- Family-friendly work environment
- Detailed paid training
- Commissions for upsales and add-ons
- Flexible work schedule
- Growth opportunities
The Customer Service Representative (CSR) will provide exceptional customer service in person, on the phone, and via the internet. In addition, he or she performs in a sales capacity by promoting Glass Doctor's full portfolio of products and services. The ISR must work to maximize revenues while ethically balancing the needs of the customer with solution options. Manage office paperwork flow and schedule and network well with the other teammates in a fast-moving office environment.
Our ideal candidate has a desire to be part of a close-knit hard-working office family. They should possess outstanding communication skills, true multi-tasking experience and a willingness to learn all aspects of our Glass Service Business. Our most successful teammates in this position have a high school diploma, GED, or equivalent. And they often have some higher or continuing education coursework. The best fit will have a minimum of one-year customer service experience, excellent computer skills, strong phone skills, and solid math skills.
- Receive incoming calls in a professional and courteous manner
- Follow up with leads politely and persistently with a Sales focused orientation
- Perform marketing and sales functions to sell additional work and earn business
- Complete sales orders, return customer calls, and respond to customer complaints
- Conduct an average of 20-30 sales calls per day
- Must have a valid drivers license
- Must be at least 21 years old
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Excellent interpersonal and communication skills (written and verbal)
- Outstanding phone skills
- Strong computer and internet skills
Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Salary : $33,000 - $39,000