What are the responsibilities and job description for the Lead Auto Glass Technician position at Glass America?
Company: Glass America
Pewaukee, Wisconsin
Great Teams Don’t Happen by Accident
Built with Intent. Driven by YOU.
At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description
As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.
Key Job Responsibilities
Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment
Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded
Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures
Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same
Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork
Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best
Minimum Education And/or Experience Required For The Job
7 years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations
Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations
Previous Mentoring Or Leadership Experience Preferred
Proven ability to work independently while supporting and elevating team performance
Excellent communication, time management, and organizational skills
Required Knowledge, Skills, & Abilities
Must be efficient in the removal and reinstallation of fixed glass
Must have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam
Ensure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if needed
Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
What Glass America Offers You
Full Time (30 or more hours per week) employees enjoy
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Pewaukee, Wisconsin
Great Teams Don’t Happen by Accident
Built with Intent. Driven by YOU.
At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description
As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.
Key Job Responsibilities
Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment
Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded
Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures
Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same
Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork
Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best
Minimum Education And/or Experience Required For The Job
7 years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations
Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations
Previous Mentoring Or Leadership Experience Preferred
Proven ability to work independently while supporting and elevating team performance
Excellent communication, time management, and organizational skills
Required Knowledge, Skills, & Abilities
Must be efficient in the removal and reinstallation of fixed glass
Must have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam
Ensure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if needed
Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
What Glass America Offers You
Full Time (30 or more hours per week) employees enjoy
- 80 hours of paid time off annually.
- 80 hours paid parental leave.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance.
- 401(k) Retirement Plan with Company Match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Free prescription or non prescription safety glasses each year.
- Voluntary Daily Pay option available
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.