What are the responsibilities and job description for the Dispatch position at Glass America?
Company: Glass America Raleigh, North Carolina We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description: Glass America Auto Glass Dispatcher Gastonia, NC Glass America continues to grow! We are a respected leader in the auto glass industry and seeking career-oriented team members that want to work for a financially stable company. Glass America truly believes "our employees are our greatest asset". Why us? Full-time position! Tremendous opportunity for advancement Benefits: medical, dental, vision, 401k and Paid Time Off The Dispatcher is responsible for sourcing, ordering, receiving, and having parts delivered to technicians in an accurate and timely manner. Provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are completed in a timely manner according to Company standards. Responsibilities Take the necessary actions to meet daily/weekly/monthly goals and objectives. Initiate or suggest plans to motivate paint shop employees to achieve work goals. Monitor the individual performance of the technician production staff on a regular basis. Compare invoices against requisitions to verify quality and quantity of merchandise. Follow up on parts back orders and document actions in management system. Coordinate returns and credits of parts and insure they are picked up daily. Provide the A/P Dept. with the POP invoices for appropriate purchases. Return and reorder damaged or defective parts. Contact vendors for credits and process appropriately. Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes. Field ETA calls from the customers (directly) and advise as to status. Inventory Management OE Parts / Special Order Order parts from select vendors Follow up with vendors on ETA dates to ensure parts arrive on schedule. Contact consumer when parts arrive and schedule for installation. Secure vendor invoices from vendor/shop and provide copies to A/P. Qualifications Ability to handle a high volume of phone calls and emails Strong computer knowledge and data entry skills Ability to work some Saturdays and work overtime as necessary Auto Parts and/or Dispatch experience is highly desirable Ability to understand and manage inventory concepts, profit and loss statements What Glass America offers you: Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: . At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
