Assistant Vice President – Client Service Support Group

Assistant Vice President – Client Service Support Group (CSSG)

Location: Jacksonville, Florida

Salary: $110,000 - $130,000

Work Type: Hybrid Working

Position Summary

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Milan and Rome.

The Role of Client Service Support

As an Assistant Vice President within the Client Service Support Group (CSSG), you will play a key role in supporting the operational backbone of GLAS’s U.S. servicing model. CSSG is a dedicated support function for the Client Services teams, focused on delivering accuracy, efficiency, and strong controls across day-to-day operational activities.

This role combines hands-on senior execution with day-to-day operational leadership. You will oversee daily workflows, provide guidance and oversight to the team, and personally complete higher-risk approvals and complex tasks. The ideal candidate is comfortable balancing leadership responsibilities with detailed operational work in a fast-paced, control-driven environment.

Key Responsibilities

• Provide day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
• Act as a senior escalation point for operational issues, exceptions, and high-priority items.
• Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
• Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
• Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
• Support payment and notice readiness by validating required inputs and identifying and escalating issues.
• Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
• Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
• Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
• Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
• Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.

Skills & Experience Required

• Experience in financial services operations, such as loan agency, capital markets, corporate trust, or a similar controlled operational environment.
• Proven experience performing senior operational approvals, quality control, or exception management.
• Prior exposure to people leadership, workflow oversight, or day-to-day team coordination is strongly preferred.
• Strong attention to detail and a control-focused mindset.
• Ability to manage competing priorities and operate effectively in a high-volume, deadline-driven environment.
• Strong communication skills with the confidence to escalate issues clearly and constructively.

Benefits

• Base salary bonus
• Hybrid working
• Long service award
• Employee Assistance Program (EAP)
• Career development and study support
• Good holiday entitlement

It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.

Besides, we want people at GLAS to be successful – we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.

In addition to our commitment to a diverse workforce we are also happy to talk about flexible working to support work life balance.