What are the responsibilities and job description for the Customer Account Assistant position at Glanbia?
Company Values
As a division of Glanbia Nutritionals Inc., PacMoore offers a portfolio of manufacturing services designed to provide added value to a wide range of food ingredients and branded manufacturers in the food industry. Our extensive industry experience and capabilities is widely recognized in the industry for its' breadth of solutions with a particular focus on the high growth, on trend, plant and dairy based proteins specific to healthy snacking and beverage categories. PacMoore is well known in the industry as a high quality and innovative solution provider and enjoys a customer portfolio that ranges from long standing relationships with large ingredient suppliers to innovative start-up brands. With the broad support of the Glanbia organization, PacMoore continues to grow overall capabilities while maintaining the highest quality services in the industry.
Position Summary
We are seeking a proactive and detail-oriented Assistant Account Manager to support the Account Management team in delivering exceptional service to our clients. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about building strong client relationships.
Key Responsibilities
- Assist Account Managers in managing day-to-day client communications and ensuring timely follow-up on requests and inquiries.
- Support the coordination of internal teams (e.g., sales, production, logistics, and quality assurance) to fulfill client needs efficiently.
- Help prepare client reports, presentations, and documentation to support account reviews and strategic planning.
- Monitor project timelines and deliverables, ensuring deadlines are met and stakeholders are informed of progress.
- Track and update client account information in CRM systems and maintain accurate records.
- Assist in resolving client issues by gathering relevant information and coordinating with appropriate departments.
- Participate in client meetings and calls, taking notes and following up on action items.
- Contribute to the development of client engagement strategies and support upselling or cross-selling initiatives.
- Stay informed about industry trends and client-specific developments to provide relevant insights to the team.
Qualifications
- High School Diploma or equivalent.
- 1-3 years of experience in customer service, sales support, or account coordination roles.
- Strong organizational and time management skills with the ability to handle multiple priorities.
- Excellent written and verbal communication skills.
- Made4Net and Traverse Inventory Management experience a plus.
- Proficiency in Microsoft Office Suite.
- Detail-oriented with a proactive approach to problem-solving.
- Team player with a positive attitude and willingness to learn.
- Ability to work independently and collaboratively in a dynamic environment.
Work Environment & Physical Requirements
- Primarily office-based and interaction in the plant.
- Ability to sit or stand for extended periods and use standard office equipment.
- May require occasional lifting of materials up to 25 lbs.
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
At Glanbia our culture will celebrate individuality, knowing that together we are more.