What are the responsibilities and job description for the Corporate Loss Mitigation Analyst position at Glacier Bank?
Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.**About The Role**
**Summary**Reporting to the Mortgage Loan Servicing Manager and overseen by the Loss Mitigation Team Lead, the Loss Mitigation Analyst is responsible for managing delinquent mortgage accounts and assisting borrowers in finding solutions to prevent foreclosure. This role involves analyzing borrower financial situations, evaluating loss mitigation options, and negotiating repayment plans to mitigate losses for the company. In addition to loss mitigation duties, the analyst will actively engage in collections activities, including contracting borrowers to discuss overdue payments and ensuring timely collections of outstanding debts. The analyst will work closely with borrowers, internal departments, and external partners to ensure effective and compliant loss mitigation strategies.**This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $24.38 / per hour (calculated for Kalispell, MT).****All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.****WA Applicants ONLY: Wenatchee, WA range $27.61 to $41.40 an hour. Spokane, WA range $27.22 to $40.84 an hour.**
**Job Duties****Customer Service**
\* Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
\* Educate borrowers on available loss mitigation options, homeowner counseling, local/state/federal programs available and the foreclosure process.
**Collections**
\* Management a portfolio of delinquent mortgage accounts, ensuring timely and accurate follow-up.
\* Contact borrowers who are delinquent on their mortgage payment to assess their financial situation via phone, email, and mail to remind them of overdue payments.
\* Maintain detailed records of borrower interactions and account status in the servicing system.
\* Monitor and posts payments in suspense as a proactive step towards preventing delinquency.
**Loss Mitigation**
\* Provide borrowers with information regarding available loss mitigation options, guiding them through the application process for loss mitigation programs
\* Review and analyze borrower financial information, including income, expenses, and credit reports to determine eligibility for loss mitigation programs and prepare detailed case files for review and approval.
\* Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
\* Negotiate repayment plans and workout options with borrowers to prevent foreclosure, offering solutions that balance the needs of the customer and the company.
\* Create and review documents related to Change in Terms, Modifications, Re-Amortizations, Partial Releases, Successor in Interest and Workouts for approval or denial with consistency, accuracy, and quality.
\* Maintain accurate and detailed records of all communications, payment arrangements, actions taken, and decisions.
**Collaboration**
\* Participates in the formulation of work procedures, policies and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers.
\* Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration and testing.
\* Assist department with other daily functions such as but not limited to: investor reporting, customer service calls/emails, payment postings, ARM Loans, scanning/indexing, miscellaneous maintenance, payoffs, and/or AFT/ACH setups.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date.
**About You**
[TABLE][TABLE]
**What We Offer**
**Summary**Reporting to the Mortgage Loan Servicing Manager and overseen by the Loss Mitigation Team Lead, the Loss Mitigation Analyst is responsible for managing delinquent mortgage accounts and assisting borrowers in finding solutions to prevent foreclosure. This role involves analyzing borrower financial situations, evaluating loss mitigation options, and negotiating repayment plans to mitigate losses for the company. In addition to loss mitigation duties, the analyst will actively engage in collections activities, including contracting borrowers to discuss overdue payments and ensuring timely collections of outstanding debts. The analyst will work closely with borrowers, internal departments, and external partners to ensure effective and compliant loss mitigation strategies.**This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $24.38 / per hour (calculated for Kalispell, MT).****All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.****WA Applicants ONLY: Wenatchee, WA range $27.61 to $41.40 an hour. Spokane, WA range $27.22 to $40.84 an hour.**
**Job Duties****Customer Service**
\* Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
\* Educate borrowers on available loss mitigation options, homeowner counseling, local/state/federal programs available and the foreclosure process.
**Collections**
\* Management a portfolio of delinquent mortgage accounts, ensuring timely and accurate follow-up.
\* Contact borrowers who are delinquent on their mortgage payment to assess their financial situation via phone, email, and mail to remind them of overdue payments.
\* Maintain detailed records of borrower interactions and account status in the servicing system.
\* Monitor and posts payments in suspense as a proactive step towards preventing delinquency.
**Loss Mitigation**
\* Provide borrowers with information regarding available loss mitigation options, guiding them through the application process for loss mitigation programs
\* Review and analyze borrower financial information, including income, expenses, and credit reports to determine eligibility for loss mitigation programs and prepare detailed case files for review and approval.
\* Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
\* Negotiate repayment plans and workout options with borrowers to prevent foreclosure, offering solutions that balance the needs of the customer and the company.
\* Create and review documents related to Change in Terms, Modifications, Re-Amortizations, Partial Releases, Successor in Interest and Workouts for approval or denial with consistency, accuracy, and quality.
\* Maintain accurate and detailed records of all communications, payment arrangements, actions taken, and decisions.
**Collaboration**
\* Participates in the formulation of work procedures, policies and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers.
\* Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration and testing.
\* Assist department with other daily functions such as but not limited to: investor reporting, customer service calls/emails, payment postings, ARM Loans, scanning/indexing, miscellaneous maintenance, payoffs, and/or AFT/ACH setups.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date.
**About You**
[TABLE][TABLE]
**What We Offer**
- COMPENSATION & BENEFITS:** Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!***We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.********Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.********No Recruiters or unsolicited agency referrals please.***Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Salary : $24 - $41
