What are the responsibilities and job description for the Loan Document Specialist position at Glacier Bancorp?
About The Role
Under general supervision of the Loan Process Manager and in conformance with established policies and procedures, the Loan Documentation Specialist is responsible for in-depth review of all loan files for proper documentation and compliance requirements. They work closely with lenders and processors to resolve any document discrepancies or issues that arise during the loan process. Employees must be engaging, solution oriented and both positive and proactive.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Service Pledge:
About You
Desired Minimum Qualifications:
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
REGULAR WORK SCHEDULE:
What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
Under general supervision of the Loan Process Manager and in conformance with established policies and procedures, the Loan Documentation Specialist is responsible for in-depth review of all loan files for proper documentation and compliance requirements. They work closely with lenders and processors to resolve any document discrepancies or issues that arise during the loan process. Employees must be engaging, solution oriented and both positive and proactive.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Become familiar with and understand the bank’s loan policy manual.
- Perform pre-closing and post-closing reviews of commercial and consumer loans to ensure all necessary documents are provided and properly prepared in accordance with loan policy and federal and state regulatory requirements.
- Index loan documents and file documentation to Synergy.
- Review scanned loan files in Synergy for completeness and accuracy in accordance with Enterprise Content Management (ECM) procedure
- Maintain tracking log of loan exceptions; policy and documentation.
- Tracking, organizing, and filing of physical critical loan files.
- Perform primary data validation for CRA and HMDA reporting.
- Monitor insurance coverage after loan origination including renewals, cancellations, and force placing insurance.
- Assisting customers, bank employees, and other stakeholders with various loan servicing inquiries including but not limited to payoffs, loan payments, billing questions, payment reversals, etc.
- Track and Review Adverse Action loan files for proper documentation and compliance requirements.
- Paid loan processing.
- Daily SOX audit of loans booked the prior day to ensure information is accurate and complete.
- Complete daily/weekly/monthly required reports including but not limited to SOX loan file maintenance, collateral tracking, tax service, GREAT data, etc.
- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
- Maintain a strong working knowledge of loan compliance, state and federal regulations and conduct research as needed.
- Become familiar with and periodically review the bank’s robbery recovery procedures.
- Regular and predictable on sight attendance to accomplish job duties and provide in-person contact with customers.
- Perform other duties assigned by supervisor.
Employees are required to actively use the service pledge in all customer encounters.
Service Pledge:
Smile
Eye Contact
Refer to Customer by name
Viable Options
Instant Acknowledgement
Customers Always Come First
End with “Thank you”
About You
Desired Minimum Qualifications:
Education and Experience
- High school diploma or equivalency.
- Two years college or equivalent work experience and understanding of loan functions desired.
Knowledge, Skills and Abilities:
- Experience and skill in the operation of PC/computers to include 10 key proficiency, typing speed of at least 30 WPM, accurate spelling and grammar usage required.
- Exhibit professional and friendly attitude in addition to possessing excellent communication and interpersonal skills.
- Attention to detail and ability to find and correct errors consistently and accurately.
- Must exercise sound judgment in handling confidential and sensitive information.
- Must maintain composure while working under time sensitive deadlines.
- Must interpret and follow bank and department policies.
- Must complete job responsibilities with a minimum of supervision and exercise a reasonable amount of independent judgment including the efficient completion of numerous unrelated tasks within prescribed time lines.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
REGULAR WORK SCHEDULE:
This is a non-exempt position. The schedule will be determined by the Loan Process Manager to meet the demands of business. Overtime may be required.
What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
